Country: United States

Found 17049 papers in total
Adaptive versus proactive behavior in service recovery: the role of self-managing teams
Adaptive versus proactive behavior in service recovery: the role of self-managing teams
2005,
In this article, we develop a conceptual model of adaptive versus proactive recovery...
Service businesses and productivity
Service businesses and productivity
2005,
The records of superior performance of selected service firms over many years suggest...
Cross-training decisions in field services with three job types and server–job mismatch
Cross-training decisions in field services with three job types and server–job mismatch
2005,
To be cost-effective, field service managers must balance the high cost of machine...
Mexican and Swedish managers' perceptions of the impact of EIS on organizational intelligence, decision making, and structure
Mexican and Swedish managers' perceptions of the impact of EIS on organizational intelligence, decision making, and structure
1999,
Although information technologies in business organizations around the world may be...
Generalization of Earliest-Deadline-First (EDF) and the Least-Laxity-First (LLF): Identifying all optimal online algorithms for minimizing maximum lateness
Generalization of Earliest-Deadline-First (EDF) and the Least-Laxity-First (LLF): Identifying all optimal online algorithms for minimizing maximum lateness
2008,
It is well known that the Earliest-Deadline-First and the Least-Laxity-First...
Linking perceived quality and customer satisfaction to store traffic and revenue growth
Linking perceived quality and customer satisfaction to store traffic and revenue growth
2005,
Effects of perceived merchandise and service quality, relative to competition, on...
Animation in user interfaces designed for decision support systems: the effects of image abstraction, transition, and interactivity on decision quality
Animation in user interfaces designed for decision support systems: the effects of image abstraction, transition, and interactivity on decision quality
1997,
This paper develops the idea of animation in user interfaces designed for decision...
Evaluating the Deming management model of total quality in services
Evaluating the Deming management model of total quality in services
2005,
This article uses the Deming management model developed by Anderson et al. as an...
Why total quality management programs do not persist: the role of management quality and implications for leading a total quality management transformation
Why total quality management programs do not persist: the role of management quality and implications for leading a total quality management transformation
2004,
Top-down total quality management (TQM) programs often fail to create deep and...
A comparison of arbitration procedures for risk-averse disputants
A comparison of arbitration procedures for risk-averse disputants
2005,
We propose an arbitration model framework that generalizes many previous quantitative...
Measuring modularity-based manufacturing practices and their impact on mass customization capability: a customer-driven perspective
Measuring modularity-based manufacturing practices and their impact on mass customization capability: a customer-driven perspective
2005,
As uncertainty in markets and technology intensifies, more companies are adopting...
How software project risk affects project performance: an investigation of the dimensions of risk and an exploratory model
How software project risk affects project performance: an investigation of the dimensions of risk and an exploratory model
2005,
To reduce the high failure rate of software projects, managers need better tools to...
Modular network design: using information and communication technology to allocate production tasks in a virtual organization
Modular network design: using information and communication technology to allocate production tasks in a virtual organization
1999,
The increased interest in customer service and the trend towards customization gives...
The role of organizational and information technology antecedents in reengineering initiation behavior
The role of organizational and information technology antecedents in reengineering initiation behavior
1999,
Business Process Reengineering (BPR) has been a major catalyst of the pervasive...
Group support systems, power, and influence in an organization: a field study
Group support systems, power, and influence in an organization: a field study
1997,
Emerging group technologies are attracting attention from researchers and...
Modeling network latency and parallel processing in distributed database design
Modeling network latency and parallel processing in distributed database design
2004,
The design of responsive distributed database systems is a key concern for information...
Confirmatory factor analysis of the end-user computing satisfaction instrument: Replication within an enterprise resource planning (ERP) Domain
Confirmatory factor analysis of the end-user computing satisfaction instrument: Replication within an enterprise resource planning (ERP) Domain
2004,
Over the past decade, organizations have made significant investments in enterprise...
The emergence of hypertext and problem solving: an experimental investigation of accessing and using information from linear versus nonlinear systems
The emergence of hypertext and problem solving: an experimental investigation of accessing and using information from linear versus nonlinear systems
1997,
Past research suggests that problem solving and/or decision behavior can be altered...
An analysis of ancient Egyptian settlement patterns using location–allocation covering models
An analysis of ancient Egyptian settlement patterns using location–allocation covering models
1988,
Location–allocation models may be used to focus upon a multiplicity of factors...
Backward stochastic differential equations with two distinct reflecting barriers and quadratic growth generator
Backward stochastic differential equations with two distinct reflecting barriers and quadratic growth generator
2006,
We show the existence of a solution for the double-barrier reflected BSDE when the...
Linear filtering of systems with memory and application to finance
Linear filtering of systems with memory and application to finance
2006,
We study the linear filtering problem for systems driven by continuous Gaussian...
The single server queue and the storage model: Large deviations and fixed points
The single server queue and the storage model: Large deviations and fixed points
2006,
We consider the coupling of a single server queue and a storage model defined as a...
Stability of retrial queues with versatile retrial policy
Stability of retrial queues with versatile retrial policy
2006,
We consider in this paper the stability of retrial queues with a versatile retrial...
Sample-path analysis of the proportional relation and its constant for discrete-time single-server queues
Sample-path analysis of the proportional relation and its constant for discrete-time single-server queues
2006,
In the previous work, the authors have considered a discrete-time queueing system and...
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