Article ID: | iaor200915 |
Country: | United States |
Volume: | 28 |
Issue: | 4 |
Start Page Number: | 911 |
End Page Number: | 937 |
Publication Date: | Oct 1997 |
Journal: | Decision Sciences |
Authors: | Wilson Rick L., Williams Susan Rebstock |
Keywords: | organization, artificial intelligence: decision support |
Emerging group technologies are attracting attention from researchers and practitioners for the benefits they potentially offer in terms of communications, productivity, and decision-making capabilities within an organization. To date, research in this area has focused on process or outcome variables, substantively ignoring organizational context issues. This paper reports on a field study that investigated users' perceptions of the impact of group support systems on power and influence within the organization. The study was conducted within a division of a major U.S. software company specializing in the development of business software tools for desktop PCs.