Article ID: | iaor2009218 |
Country: | United States |
Volume: | 35 |
Issue: | 3 |
Start Page Number: | 393 |
End Page Number: | 422 |
Publication Date: | Jul 2005 |
Journal: | Decision Sciences |
Authors: | Fredendall Lawrence D., Douglas Thomas J. |
Keywords: | decision theory, service, health services |
This article uses the Deming management model developed by Anderson