| Article ID: | iaor200912 |
| Country: | United States |
| Volume: | 34 |
| Issue: | 3 |
| Start Page Number: | 595 |
| End Page Number: | 621 |
| Publication Date: | Jul 2004 |
| Journal: | Decision Sciences |
| Authors: | Somers Toni M., Karimi Jahangir, Nelson Klara |
| Keywords: | decision theory, information |
Over the past decade, organizations have made significant investments in enterprise resource planning (ERP) systems. The realization of benefits from these investments depends on supporting effective use of information technology (IT) and satisfying IT users. User satisfaction with information systems is one of the most important determinants of the success of those systems.