Keyword: service

Found 535 papers in total
Determining uses and gratifications for the Internet
Determining uses and gratifications for the Internet
2005,
Uses and gratifications (U&G) is a media use paradigm from mass communications...
Customer learning processes, strategy selection, and performance in business-to-business service firms
Customer learning processes, strategy selection, and performance in business-to-business service firms
2005,
Learning about customers takes place through relevant dialogues with those customers,...
Optimizing the size and locations of facilities in competitive multi-site service systems
Optimizing the size and locations of facilities in competitive multi-site service systems
2008,
We propose a multi-site location–allocation model for selecting locations in...
Regional service coverage modeling
Regional service coverage modeling
2008,
Service coverage is an often utilized concept in location modeling. Whether it be...
Evaluating the Deming management model of total quality in services
Evaluating the Deming management model of total quality in services
2005,
This article uses the Deming management model developed by Anderson et al. as an...
Restaurant revenue management at Chevys: determining the best table mix
Restaurant revenue management at Chevys: determining the best table mix
2005,
Revenue management has been used in a variety of industries and generally takes the...
Customer selection problem with profit from a sideline
Customer selection problem with profit from a sideline
2007,
This paper deals with the problem of selecting profitable orders to accept out of...
Balancing staffing and switching costs in a service center with flexible servers
Balancing staffing and switching costs in a service center with flexible servers
2007,
In this paper, we study the problem of balancing staffing and switching costs in a...
Evaluating Web Services: Towards a framework for emergent contexts
Evaluating Web Services: Towards a framework for emergent contexts
2006,
The paper develops an evaluation framework with specific reference to Web Services. It...
Optimal workforce size and allocation for urban retail chains
Optimal workforce size and allocation for urban retail chains
2006,
An area supervisor managing an area chain of local urban retail stores faces the...
Service innovation: Converting Pareto loss into revenue
Service innovation: Converting Pareto loss into revenue
2007,
Consumers' choices depend on the net value they get after taking into account both...
Modified normal demand distributions in (R, S)-inventory control
Modified normal demand distributions in (R, S)-inventory control
2006,
To model demand, the normal distribution is by far the most popular; the disadvantage...
Marketing models of service and relationships
Marketing models of service and relationships
2006,
Given the growth of the service sector, and advances in information technology and...
Customer metrics and their impact on financial performance
Customer metrics and their impact on financial performance
2006,
The need to understand the relationships among customer metrics and profitability has...
The impact of increased employee retention on performance in a customer contact center
The impact of increased employee retention on performance in a customer contact center
2006,
A mathematical model is developed to help analyze the benefit in contact-center...
An advanced approach to forecasting tourism demand in Taiwan
An advanced approach to forecasting tourism demand in Taiwan
2007,
Forecasting has been considered important in a service industry. Many techniques have...
Differentiated service delivery in cooperative IP-based broadcast and mobile telecommunications networks
Differentiated service delivery in cooperative IP-based broadcast and mobile telecommunications networks
2007,
The evolution of wireless systems has led recently to the deployment of cooperative...
Service performance analysis and improvement for a ticket queue with balking customers
Service performance analysis and improvement for a ticket queue with balking customers
2007,
Queueing systems managed by ticket technology are widely used in service industries as...
Remarks on the remaining service time upon reaching a target level in the M/G/1 queue
Remarks on the remaining service time upon reaching a target level in the M/G/1 queue
2007,
In this note we establish connections between new and previous results on the...
What you should know about queueing models to set staffing requirements in service systems
What you should know about queueing models to set staffing requirements in service systems
2007,
One traditional application of queueing models is to help set staffing requirements in...
Outsourcing via service competition
Outsourcing via service competition
2007,
We consider a single buyer who wishes to outsource a fixed demand for a manufactured...
Pricing and capacity rationing for rentals with uncertain durations
Pricing and capacity rationing for rentals with uncertain durations
2007,
We consider a rental firm with two types of customers. Contract customers pay fixed,...
The Netherlands schedules track maintenance to improve track workers' safety
The Netherlands schedules track maintenance to improve track workers' safety
2007,
After several fatal accidents, improving the safety of rail-track workers became a...
Traffic estimation and capacity assignment in multimedia distribution networks with guaranteed quality of service
Traffic estimation and capacity assignment in multimedia distribution networks with guaranteed quality of service
2007,
This paper considers the provisioning of transmission line bandwidth on a private...
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