Keyword: service

Found 535 papers in total
The Vehicle Routing Problem with Release and Due Dates
The Vehicle Routing Problem with Release and Due Dates
2017,
A novel extension of the classical vehicle routing and scheduling problems is...
The Interplay Between Forward-Looking Measures and Target Setting
The Interplay Between Forward-Looking Measures and Target Setting
2017,
We examine whether financial targets are based on both forward‐looking and...
Analysis of a GI/M/1 queue in a multi-phase service environment with disasters
Analysis of a GI/M/1 queue in a multi-phase service environment with disasters
2017,
In this paper, we study a single server GI/M/1 queue in a multi‐phase service...
Analysis of [Formula: see text]-policy discrete-time Geo/G/1 queue with second J-optional service and unreliable server
Analysis of [Formula: see text]-policy discrete-time Geo/G/1 queue with second J-optional service and unreliable server
2017,
This paper is concerned with a discrete‐time [Formula: see text] queueing...
Equilibrium behaviour and social optimization in Markovian queues with impatient customers and variant of working vacations
Equilibrium behaviour and social optimization in Markovian queues with impatient customers and variant of working vacations
2017,
We study customers’ equilibrium behaviour and social optimization in a...
Transient analysis of M/M/1 queue with working vacation, heterogeneous service and customers’ impatience
Transient analysis of M/M/1 queue with working vacation, heterogeneous service and customers’ impatience
2017,
This paper studies the time‐dependent behavior of a single server queueing...
Priority queue with batch arrival, balking, threshold recovery, unreliable server and optimal service
Priority queue with batch arrival, balking, threshold recovery, unreliable server and optimal service
2017,
The threshold policy for the restoration of an unreliable server in a service system...
Modelling and analysis of a bulk service queueing model with multiple working vacations and server breakdown
Modelling and analysis of a bulk service queueing model with multiple working vacations and server breakdown
2017,
In this paper, a single server queue with variable batch size service, Poisson bulk...
Understanding the lifecycle of service firm business models: a qualitative-empirical analysis
Understanding the lifecycle of service firm business models: a qualitative-empirical analysis
2017,
A recent customer‐driven change of the understanding of service forces...
Searching for innovation knowledge: insight into KIBS companies
Searching for innovation knowledge: insight into KIBS companies
2017,
The paper analyses the activity of research for ‘innovation...
Developments in interactive relationships and knowledge between KIBS firms and their clients in Taiwan
Developments in interactive relationships and knowledge between KIBS firms and their clients in Taiwan
2017,
Researchers have in the last decade highlighted the increasing importance and...
A hybrid approach based on BOCR and fuzzy MULTIMOORA for logistics service provider selection
A hybrid approach based on BOCR and fuzzy MULTIMOORA for logistics service provider selection
2017,
Partner selection is critical to developing successful collaboration for gaining...
Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses
Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses
2017,
This paper studies how service providers can design social interaction among...
The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity
The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity
2017,
Recent platforms, like Uber and Lyft, offer service to consumers via...
Public transport service-quality elements based on real-time operational tactics
Public transport service-quality elements based on real-time operational tactics
2017,
Public transport (PT) real‐time control actions, such as daily implementation...
Efficiency assessment of Portuguese municipalities using a conditional nonparametric approach
Efficiency assessment of Portuguese municipalities using a conditional nonparametric approach
2017,
Measuring local government efficiency is a complex task that has to take into account...
A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems*
A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems*
2017,
This article addresses the optimal staffing problem for a nonpreemptive priority queue...
Time-Staged Overtime Staffing for Services with Updated Forecasts and Availabilities
Time-Staged Overtime Staffing for Services with Updated Forecasts and Availabilities
2017,
This article develops a framework for staffing in a service environment when multiple...
Forked queueing model with load dependent service rate and bulk arrivals
Forked queueing model with load dependent service rate and bulk arrivals
2017,
In this paper a forked two‐node tandem queueing model with load dependent...
An M/G/1 retrial G-queue with optional re-service, impatient customers, multiple working vacations and vacation interruption
An M/G/1 retrial G-queue with optional re-service, impatient customers, multiple working vacations and vacation interruption
2017,
In this work, we consider a single server retrial queueing system with multiple...
Poly-symmetry in processor-sharing systems
Poly-symmetry in processor-sharing systems
2017,
We consider a system of processor‐sharing queues with state‐dependent...
A single-server queue with batch arrivals and semi-Markov services
A single-server queue with batch arrivals and semi-Markov services
2017,
We investigate the transient and stationary queue length distributions of a class of...
On non-equilibria threshold strategies in ticket queues
On non-equilibria threshold strategies in ticket queues
2017,
In many real‐life queueing systems, a customer may balk upon arrival at a...
SLMToolBox: enterprise service process modelling and simulation by coupling DEVS and services workflow
SLMToolBox: enterprise service process modelling and simulation by coupling DEVS and services workflow
2016,
Market competition is pushing companies to differentiate themselves from competitors...
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