The Vehicle Routing Problem with Release and Due Dates
Potts Chris N
A novel extension of the classical vehicle routing and scheduling problems is...
The Interplay Between Forward-Looking Measures and Target Setting
We examine whether financial targets are based on both forward‐looking and...
Analysis of a GI/M/1 queue in a multi-phase service environment with disasters
In this paper, we study a single server GI/M/1 queue in a multi‐phase service...
Analysis of [Formula: see text]-policy discrete-time Geo/G/1 queue with second J-optional service and unreliable server
This paper is concerned with a discrete‐time [Formula: see text] queueing...
Equilibrium behaviour and social optimization in Markovian queues with impatient customers and variant of working vacations
We study customers’ equilibrium behaviour and social optimization in a...
Transient analysis of M/M/1 queue with working vacation, heterogeneous service and customers’ impatience
This paper studies the time‐dependent behavior of a single server queueing...
Priority queue with batch arrival, balking, threshold recovery, unreliable server and optimal service
The threshold policy for the restoration of an unreliable server in a service system...
Modelling and analysis of a bulk service queueing model with multiple working vacations and server breakdown
In this paper, a single server queue with variable batch size service, Poisson bulk...
Understanding the lifecycle of service firm business models: a qualitative-empirical analysis
Laudien Sven M
A recent customer‐driven change of the understanding of service forces...
Searching for innovation knowledge: insight into KIBS companies
The paper analyses the activity of research for ‘innovation...
Developments in interactive relationships and knowledge between KIBS firms and their clients in Taiwan
Researchers have in the last decade highlighted the increasing importance and...
A hybrid approach based on BOCR and fuzzy MULTIMOORA for logistics service provider selection
Partner selection is critical to developing successful collaboration for gaining...
Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses
This paper studies how service providers can design social interaction among...
The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity
Cachon Grard P
Recent platforms, like Uber and Lyft, offer service to consumers via...
Public transport service-quality elements based on real-time operational tactics
Public transport (PT) real‐time control actions, such as daily implementation...
Efficiency assessment of Portuguese municipalities using a conditional nonparametric approach
Measuring local government efficiency is a complex task that has to take into account...
A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems*
Harper P R
This article addresses the optimal staffing problem for a nonpreemptive priority queue...
Time-Staged Overtime Staffing for Services with Updated Forecasts and Availabilities
Campbell Gerard M
This article develops a framework for staffing in a service environment when multiple...
Forked queueing model with load dependent service rate and bulk arrivals
Devi K Nirupama
In this paper a forked two‐node tandem queueing model with load dependent...
An M/G/1 retrial G-queue with optional re-service, impatient customers, multiple working vacations and vacation interruption
In this work, we consider a single server retrial queueing system with multiple...
Poly-symmetry in processor-sharing systems
We consider a system of processor‐sharing queues with state‐dependent...
A single-server queue with batch arrivals and semi-Markov services
We investigate the transient and stationary queue length distributions of a class of...
On non-equilibria threshold strategies in ticket queues
In many real‐life queueing systems, a customer may balk upon arrival at a...
SLMToolBox: enterprise service process modelling and simulation by coupling DEVS and services workflow
Market competition is pushing companies to differentiate themselves from competitors...
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