Keyword: service

Found 535 papers in total
Exploring the dimensionality of service quality: An application of TOPSIS in the Indian banking industry
Exploring the dimensionality of service quality: An application of TOPSIS in the Indian banking industry
2009,
The Indian banking industry is going through turbulent times. With the lowering of...
Integrating the Promotional and Service Roles of Retail Inventories
Integrating the Promotional and Service Roles of Retail Inventories
2008,
In some retail contexts, higher inventories not only improve service levels, but also...
A Simple Staffing Method for Multiskill Call Centers
A Simple Staffing Method for Multiskill Call Centers
2008,
We study a simple method for staffing in multiskill call centers. The method has short...
A study into the impacts on retail operations performance of key strategic supply chain decisions
A study into the impacts on retail operations performance of key strategic supply chain decisions
2008,
Based on a simulation methodology, this study aims at understanding and exemplifying...
Predicting a house's selling price through inflating its previous selling price
Predicting a house's selling price through inflating its previous selling price
2009,
This paper considers how accurately inflating the previous selling price of a modern...
Joint Design and Pricing on a Network
Joint Design and Pricing on a Network
2008,
To optimize revenue, service firms must integrate within their pricing policies the...
Applications of empirical science in manufacturing and service operations
Applications of empirical science in manufacturing and service operations
2007,
This paper sets the stage for the special issue on the application of empirical...
Customer efficiency, channel usage, and firm performance in retail banking
Customer efficiency, channel usage, and firm performance in retail banking
2007,
Innovations in technology and service design have increasingly enabled firms to...
Service differentiation in spare parts inventory management
Service differentiation in spare parts inventory management
2008,
The contemporary after–sales market is of increasing importance. One of the...
Study on the Call Admission Control in the Broadband OFDMA Wireless Communication Systems
Study on the Call Admission Control in the Broadband OFDMA Wireless Communication Systems
2008,
This paper addresses a call admission control (CAC) scheme giving handoff calls a...
Integrating customer relationship management and revenue management: A hotel perspective
Integrating customer relationship management and revenue management: A hotel perspective
2003,
A number of authors have advocated a move towards integrating customer relationship...
Evaluation of the price-value perception of customers in Swiss hotels
Evaluation of the price-value perception of customers in Swiss hotels
2003,
In recent research on the competencies required to manage revenue effectively, it was...
The growth of interest in services management: Opportunities for information systems scholars
The growth of interest in services management: Opportunities for information systems scholars
2006,
Across the global economy, we are witnessing a dramatic transformation toward a...
Hotel revenue management and its impact on customers' perceptions of fairness
Hotel revenue management and its impact on customers' perceptions of fairness
2004,
At the core of revenue management principles lies the concept of demand–based...
Inventory service-level agreements as coordination mechanisms: The effect of review periods
Inventory service-level agreements as coordination mechanisms: The effect of review periods
2008,
A supplier stocking goods for delivery to a retailer may face a (finite–horizon)...
Dual sales channel management with service competition
Dual sales channel management with service competition
2008,
We study a manufacturer's problem of managing his direct online sales channel together...
Call-routing schemes for call-center outsourcing
Call-routing schemes for call-center outsourcing
2007,
Companies may choose to outsource parts, but not all, of their call–center...
Sharing knowledge in the public sector: two case studies
Sharing knowledge in the public sector: two case studies
2008,
In important areas of the public sector, client service depends on cooperation and...
Customer relationship management and customer recovery and retention: the case of the 407 express toll route
Customer relationship management and customer recovery and retention: the case of the 407 express toll route
2008,
Highway 407, henceforth 407ETR, is North America's first solely fully electronic toll...
Applying RFID technology in warranty service information system
Applying RFID technology in warranty service information system
2007,
Many manufacturers are seeing the benefit of Radio Frequency Identification...
Optimatch: applying constraint programming to workforce management of highly skilled employees
Optimatch: applying constraint programming to workforce management of highly skilled employees
2008,
Today many companies face the challenge of matching highly skilled professionals to...
Optimal admission and pricing control problem with deterministic service times and sideline profit
Optimal admission and pricing control problem with deterministic service times and sideline profit
2008,
We consider a discrete–time admission control problem in a company operating in...
Insights into inventory sharing in service parts logistics systems with time-based service levels
Insights into inventory sharing in service parts logistics systems with time-based service levels
2008,
Service parts logistics systems are usually characterized by very low random demand,...
The role of clinical and process quality in achieving patient satisfaction in hospitals
The role of clinical and process quality in achieving patient satisfaction in hospitals
2005,
Managers constantly struggle with where to allocate their resources and efforts in...
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