Restaurant revenue management at Chevys: determining the best table mix

Restaurant revenue management at Chevys: determining the best table mix

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Article ID: iaor2009333
Country: United States
Volume: 35
Issue: 3
Start Page Number: 371
End Page Number: 392
Publication Date: Jul 2005
Journal: Decision Sciences
Authors: ,
Keywords: decision theory, service
Abstract:

Revenue management has been used in a variety of industries and generally takes the form of managing demand by manipulating length of customer usage and price. Supply mix is rarely considered, although it can have considerable impact on revenue. In this research, we focused on developing an optimal supply mix, specifically on determining the supply mix that would maximize revenue. We used data from a Chevys restaurant, part of a large chain of Mexican restaurants, in conjunction with a simulation model to evaluate and enumerate all possible supply (table) mixes.

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