Article ID: | iaor2009333 |
Country: | United States |
Volume: | 35 |
Issue: | 3 |
Start Page Number: | 371 |
End Page Number: | 392 |
Publication Date: | Jul 2005 |
Journal: | Decision Sciences |
Authors: | Kimes Sheryl E., Thompson Gary M. |
Keywords: | decision theory, service |
Revenue management has been used in a variety of industries and generally takes the form of managing demand by manipulating length of customer usage and price. Supply mix is rarely considered, although it can have considerable impact on revenue. In this research, we focused on developing an optimal supply mix, specifically on determining the supply mix that would maximize revenue. We used data from a Chevys restaurant, part of a large chain of Mexican restaurants, in conjunction with a simulation model to evaluate and enumerate all possible supply (table) mixes.