What you should know about queueing models to set staffing requirements in service systems

What you should know about queueing models to set staffing requirements in service systems

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Article ID: iaor20082389
Country: United States
Volume: 54
Issue: 5
Start Page Number: 476
End Page Number: 484
Publication Date: Aug 2007
Journal: Naval Research Logistics
Authors:
Keywords: queues: theory, service
Abstract:

One traditional application of queueing models is to help set staffing requirements in service systems, but the way to do so is not entirely straightforward, largely because demand in service systems typically varies greatly by the time of day. This article discusses ways – old and new – to cope with that time-varying demand.

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