Keyword: service

Found 535 papers in total
A recursive optimization/simulation procedure for express courier service network design: dermination of terminal capacity and cut-off time
A recursive optimization/simulation procedure for express courier service network design: dermination of terminal capacity and cut-off time
2007,
While demands for express couriers service are rapidly increasing due to recent...
On valuing appreciating human assets in services
On valuing appreciating human assets in services
2007,
This paper derives optimal policies for when to hire, train, and lay off employees in...
A fuzzy queuing location model with a genetic algorithm for congested systems
A fuzzy queuing location model with a genetic algorithm for congested systems
2006,
This article presents a fuzzy location–allocation model for congested systems....
Online low-price guarantees – a real options analysis
Online low-price guarantees – a real options analysis
2006,
A common practice among large retailers is the low-price guarantee, rebating consumers...
Optimizing service parts inventory in a multiechelon, multi-item supply chain with time-based customer service-level agreements
Optimizing service parts inventory in a multiechelon, multi-item supply chain with time-based customer service-level agreements
2007,
In the realm of service parts management, customer relationships are often established...
Design and control of a large call center: asymptotic analysis of an LP-based method
Design and control of a large call center: asymptotic analysis of an LP-based method
2006,
This paper analyzes a call center model with m customer classes and r agent pools. The...
Competition in service industries
Competition in service industries
2007,
We analyze a general market for an industry of competing service facilities. Firms...
Determinants of exhibition service quality as perceived by attendees
Determinants of exhibition service quality as perceived by attendees
2006,
This study attempted to identify comprehensive determinants (or dimensions) of...
Antecedents and consequences of group potency: a study of self-managing service teams
Antecedents and consequences of group potency: a study of self-managing service teams
2005,
This paper proposes and tests a model of antecedents and consequences of group potency...
Managing patient service in a diagnostic medical facility
Managing patient service in a diagnostic medical facility
2006,
Hospital diagnostic facilities, such as magnetic resonance imaging centers, typically...
Identifying issues in customer relationship management at Merck–Medco
Identifying issues in customer relationship management at Merck–Medco
2006,
This paper reports the results of a study designed in close collaboration with...
Optimal production lot sizing with rework, scrap rate, and service level constraint
Optimal production lot sizing with rework, scrap rate, and service level constraint
2007,
This paper studies the optimal lot-sizing decision for a production system with...
Capacity management in rental businesses with two customer bases
Capacity management in rental businesses with two customer bases
2005,
We consider the allocation of capacity in a system in which rental equipment is...
Determinants of escrow service adoption in consumer-to-consumer online auction market: An experimental study
Determinants of escrow service adoption in consumer-to-consumer online auction market: An experimental study
2006,
Risk relief services (RRSs), as complementary to online trust promoting services, are...
Pricing and resource allocation in caching services with multiple levels of quality of service
Pricing and resource allocation in caching services with multiple levels of quality of service
2005,
Network caches are the storage centers in the supply chain for content delivery...
Competitive on-line scheduling with level of service
Competitive on-line scheduling with level of service
2003,
Motivated by an application in thinwire visualization, we study an abstract on-line...
Customers' identification of acceptable waiting times in a multi-stage restaurant system
Customers' identification of acceptable waiting times in a multi-stage restaurant system
2005,
The problem of waiting is critical in service encounters. No customer feels satisfied...
Egypt as a macro-tourist destination: tourism services quality and positioning
Egypt as a macro-tourist destination: tourism services quality and positioning
2007,
This paper attempts to evaluate the overall views of inbound tourists about Egypt as a...
Modeling daily arrivals to a telephone call center
Modeling daily arrivals to a telephone call center
2004,
We develop stochastic models of time-dependent arrivals, with focus on the application...
Contact centers with a call-back option and real-time delay information
Contact centers with a call-back option and real-time delay information
2004,
Motivated by practices in customer contact centers, we consider a system that ofters...
An inverse-optimization-based auction mechanism to support a multiattribute request for quotation process
An inverse-optimization-based auction mechanism to support a multiattribute request for quotation process
2003,
We consider a manufacturer who uses a reverse, or procurement, auction to determine...
World wide wait: a study of Internet scalability and cache-based approaches to alleviate it
World wide wait: a study of Internet scalability and cache-based approaches to alleviate it
2003,
The Internet is growing rapidly in terms of both use and infrastructure....
Structural flexibility: a new perspective on the design of manufacturing and service operations
Structural flexibility: a new perspective on the design of manufacturing and service operations
2005,
In this paper, we present a new perspective on flexibility in manufacturing and...
The impact of internal marketing to market orientation concept and their effects to bank performance
The impact of internal marketing to market orientation concept and their effects to bank performance
2005,
The front-line employees of the bank interact with the majority of customers and...
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