Keyword: service

Found 535 papers in total
Capacity-driven pricing mechanism in special service industries
Capacity-driven pricing mechanism in special service industries
2010,
We propose a capacity-driven pricing mechanism for a class of service industries in...
Theoretical foundations in the pricing of intermediating services: The case of payments via mobile phones
Theoretical foundations in the pricing of intermediating services: The case of payments via mobile phones
2010,
Intermediating services are relatively new in research. This study explores how...
The effects of servicescape and service process quality on employee and customer satisfaction:an empirical investigation of the golf course business in Korea
The effects of servicescape and service process quality on employee and customer satisfaction:an empirical investigation of the golf course business in Korea
2009,
In a service process, the customer typically experiences two types of interactions;...
The differences between patients and guardians in the impacts of service quality factors on overall satisfaction of medical treatment service
The differences between patients and guardians in the impacts of service quality factors on overall satisfaction of medical treatment service
2009,
In this study, we investigated the effects of service quality factors on overall...
Mobile service supply chain coordination with revenue sharing contracts
Mobile service supply chain coordination with revenue sharing contracts
2010,
The mobile service supply chain has unique characteristics that differentiate it from...
A classification of logistic outsourcing levels and their impact on service performance: Evidence from the food processing industry
A classification of logistic outsourcing levels and their impact on service performance: Evidence from the food processing industry
2010,
Most studies of logistics outsourcing have focused on cost reduction, while few...
An empirical study of employee loyalty, service quality and firm performance in the service industry
An empirical study of employee loyalty, service quality and firm performance in the service industry
2010,
Taking an operational perspective on the relations between employee loyalty and...
A comparative assessment of service quality perspectives and satisfaction in ports: evidence from Nigeria
A comparative assessment of service quality perspectives and satisfaction in ports: evidence from Nigeria
2009,
The study presents the findings on the effect of service quality on port users'...
Sales simulation of a movie rental shop with customer agents
Sales simulation of a movie rental shop with customer agents
2009,
Customer interaction with a movie rental business can be modeled with a multi-agent...
Cost structure, customer profitability, and retention implications of self-service distribution channels: Evidence from customer behavior in an online banking channel
Cost structure, customer profitability, and retention implications of self-service distribution channels: Evidence from customer behavior in an online banking channel
2010,
This paper uses the context of online banking to investigate the consequences of using...
Location and allocation of service units on a congested network
Location and allocation of service units on a congested network
2008,
We consider the problem of locating facilities and allocating servers on a congested...
Cyclical volume planning and fair share mix decisions, delivering a more robust service level
Cyclical volume planning and fair share mix decisions, delivering a more robust service level
2008,
This article investigates the ability to integrate scheduling and lot-sizing decisions...
Optimization of express line performance: numerical examination and management considerations
Optimization of express line performance: numerical examination and management considerations
2009,
Improving the waiting process at checkouts in stores is an important goal of...
Optimal baggage-limit policy: Airline passenger and cargo allocation
Optimal baggage-limit policy: Airline passenger and cargo allocation
2009,
Although air carriers derive revenue from both passengers and cargo, the majority of...
The consistent vehicle routing problem
The consistent vehicle routing problem
2009,
In the small package shipping industry (as in other industries), companies try to...
Parking revenue management
Parking revenue management
2009,
The service industry has a key importance in the entrepreneurial activity. From that...
A fuzzy logic model for competitive assessment of airline service quality
A fuzzy logic model for competitive assessment of airline service quality
2009,
The purpose of this paper is to develop an operational performance model with direct...
Models and tabu search metaheuristics for service network design with asset-balance requirements
Models and tabu search metaheuristics for service network design with asset-balance requirements
2009,
This paper focuses on a generic model for service network design, which includes asset...
Queue-and-idleness-ratio controls in many-server service systems
Queue-and-idleness-ratio controls in many-server service systems
2009,
Motivated by call centers, we study large-scale service systems with multiple customer...
The name-your-own-price channel in the travel industry: An analytical exploration
The name-your-own-price channel in the travel industry: An analytical exploration
2009,
Name-your-own-price (NYOP) retailers, such as Priceline, offer an alternative...
Highbrow films gather dust: Time-inconsistent preferences and online DVD rentals
Highbrow films gather dust: Time-inconsistent preferences and online DVD rentals
2009,
We report on a field study demonstrating systematic differences between the...
Pricing and capacity allocation under asymmetric information using Paris Metro pricing
Pricing and capacity allocation under asymmetric information using Paris Metro pricing
2009,
We consider a Paris Metro Pricing (PMP) approach for providing service to two classes...
Capacity and value based pricing model for professional services
Capacity and value based pricing model for professional services
2008,
The capacity and value–based pricing (CVBP) model for professional services was...
Service level analysis of (S - 1, S) inventory policy for negative binomial distributed failures
Service level analysis of (S - 1, S) inventory policy for negative binomial distributed failures
2008,
This paper deals with the analysis of uncertain parameters in the (S - 1, S) inventory...
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