Keyword: service

Found 535 papers in total
An index approach for the measurement of patient benefits from surgery – illustrated in the case of cataract extraction
An index approach for the measurement of patient benefits from surgery – illustrated in the case of cataract extraction
1998,
An issue of growing interest within the field of measurement of efficiency in health...
A new approach to evaluate the market share of service industries
A new approach to evaluate the market share of service industries
1998,
The purpose of this paper is to apply the model of stochastic networks (networks of...
Optimal batch provisioning to customers subject to a delay-limit
Optimal batch provisioning to customers subject to a delay-limit
1998,
This work deals with batch provisioning and order aggregation. Two examples are: (i) a...
Service constrained inventory models with random lifetimes and lead times
Service constrained inventory models with random lifetimes and lead times
1997,
We consider continuous review inventory models with Poisson demands, exponentially...
A polling model with retrial customers
A polling model with retrial customers
1997,
A polling model with n stations and switchover times is considered. The customers are...
Stability and chaos in input pricing for a service facility with adaptive customer response to congestion
Stability and chaos in input pricing for a service facility with adaptive customer response to congestion
1998,
We consider the stability of the equilibrium arrival rate and equilibrium admission...
A lot sizing model with queueing delays: The issue of safety time
A lot sizing model with queueing delays: The issue of safety time
1996,
The objective of this paper is to introduce the concept of safety time in a...
Optimizing steady state Markov chains by state reduction
Optimizing steady state Markov chains by state reduction
1996,
Many service systems have a parameter which can be changed continuously within a...
Competing in product and service: A product life-cycle model
Competing in product and service: A product life-cycle model
1997,
In this paper we develop a product life-cycle model that studies a set of strategic...
Labor staffing and scheduling models for controlling service levels
Labor staffing and scheduling models for controlling service levels
1997,
The problems of labor staffing and scheduling have received substantial attention in...
Optimal inventory policies under service-sensitive demand
Optimal inventory policies under service-sensitive demand
1995,
The service level provided by a retailer influences demand and sales in several ways....
Cost analysis of alternative formulations for personnel scheduling in continuously operating organizations
Cost analysis of alternative formulations for personnel scheduling in continuously operating organizations
1995,
Personnel-scheduling problems for continuously operating organizations have proven to...
Service level risk in a pipeline system: A stochastic analysis
Service level risk in a pipeline system: A stochastic analysis
1995,
A risk analysis is presented which assists the facilities planning process in coping...
A dynamic service quality cost model with word-of-mouth advertising
A dynamic service quality cost model with word-of-mouth advertising
1994,
A dynamic cost model is developed which describes the evolution of demand for a...
A restaurant operations planning model
A restaurant operations planning model
1996,
This paper analyses the service aspects of ‘All you can eat salad...
Logistics service level of port activities as perceived by exporting industries
Logistics service level of port activities as perceived by exporting industries
1996,
The export of manufactured products by Brazilian industries is burdened by heavy land...
Server staffing to meet time-varying demand
Server staffing to meet time-varying demand
1996,
We consider a multiserver service system with general nonstationary arrivals and...
A note on the allocation of queuing facilities using a minisum criterion
A note on the allocation of queuing facilities using a minisum criterion
1997,
This paper suggests a formulation and a solution procedure for resource allocation...
Heterogeneous multiserver queues with general input
Heterogeneous multiserver queues with general input
1997,
A queueing system with heterogeneous servers and general input is analyzed. In...
Preemptive resume priorities in an N-class structured queue with server vacations
Preemptive resume priorities in an N-class structured queue with server vacations
1997,
A queue with preemptive resume priorities between customers from n different classes,...
An M/G/1 queue with finite population and gated service discipline
An M/G/1 queue with finite population and gated service discipline
1997,
A queueing model with finite customer population (an M/G/1//N model), multiple server...
Solution procedures for the service system design problem
Solution procedures for the service system design problem
1997,
This article studies a service system design problem that involves locating service...
Heuristic scheduling of parallel heterogeneous queues with set-ups
Heuristic scheduling of parallel heterogeneous queues with set-ups
1996,
The authors consider the problem of allocating a single server to a system of queues...
Of calls and callers
Of calls and callers
1996,
The transition from post to telephone as the principle interface of a customer service...
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