Keyword: service

Found 535 papers in total
An analysis of intermodal ramp selection methods
An analysis of intermodal ramp selection methods
2002,
A key issue affecting the viability and efficacy of intermodal transportation via...
Dynamic crane deployment in container storage yards
Dynamic crane deployment in container storage yards
2002,
Storage yards at container terminals serve as temporary buffers for inbound and...
The effects of airline alliances on markets and economic welfare
The effects of airline alliances on markets and economic welfare
1997,
Recently, major airlines have been extending their service networks via strategic...
The MX/G/1 queue with queue length dependent service times
The MX/G/1 queue with queue length dependent service times
2001,
We deal with the M X /G/1 queue where service times depend on the queue length at the...
Airline market share and customer service quality: A reference-dependent model
Airline market share and customer service quality: A reference-dependent model
2001,
Traditional models that explain the nature of the relationship between customer...
Effective heuristic procedures for a field technician scheduling problem
Effective heuristic procedures for a field technician scheduling problem
2001,
This paper addresses a field technician scheduling problem faced by many service...
Quality adjusted measures of services in public schools
Quality adjusted measures of services in public schools
2002,
This study considers specification and estimation of cost functions in public schools....
Inventory control of service parts in the final phase
Inventory control of service parts in the final phase
2002,
We consider an appliance manufacturer's problem of controlling the inventory of a...
Inventory control of service parts in the final phase: A central depot and repair kits
Inventory control of service parts in the final phase: A central depot and repair kits
2002,
We consider an appliance manufacturer's problem of controllng the inventory of a...
Value analysis and optimization of reusable containers at Canada Post
Value analysis and optimization of reusable containers at Canada Post
2001,
We analyzed the use and sharing of a logistics package, a returnable container, often...
A study on the quality determinants in management consulting
A study on the quality determinants in management consulting
2001,
This paper investigates the service quality determinants in management consulting....
Strongly asymptotically optimal design and control of production and service systems
Strongly asymptotically optimal design and control of production and service systems
2000,
In this paper we consider production and service systems that can be modeled as single...
A Bayesian approach to service level performance monitoring in supplier, provider relationships
A Bayesian approach to service level performance monitoring in supplier, provider relationships
2001,
Techniques are presented for monitoring the performance of a delivery service. The...
Optimal internal pricing and capacity planning for service facility with finite buffer
Optimal internal pricing and capacity planning for service facility with finite buffer
2001,
An economic model is developed for exploring optimal internal pricing and capacity...
Relationships between inventory, sales and service in a retail chain store operation
Relationships between inventory, sales and service in a retail chain store operation
2001,
Effective inventory management is critical to retailing success. Surprisingly, there...
Stochastic scheduling with optimal customer service
Stochastic scheduling with optimal customer service
2001,
Existing research in stochastic scheduling often ignores the need to achieve high...
Optimal control of service for facilities holding inventory
Optimal control of service for facilities holding inventory
2001,
This paper addresses the problem of optimally controlling service rates for an...
Constrained service reliability under stochastic demand
Constrained service reliability under stochastic demand
2000,
Boronico considers the determination of ex ante service reliability in a price-taking,...
Using client-variance information to improve dynamic appointment scheduling performance
Using client-variance information to improve dynamic appointment scheduling performance
2000,
Clients of services expect short waiting times and servers desire short periods of...
A heavy traffic approximation for workload processes with heavy tailed service requirements
A heavy traffic approximation for workload processes with heavy tailed service requirements
2000,
A system with heavy tailed service requirements under heavy load having a single...
Price and service discrimination in queuing systems: Incentive compatibility of Gcμ scheduling
Price and service discrimination in queuing systems: Incentive compatibility of Gcμ scheduling
2000,
This article studies the optimal prices and service quality grades that a queuing...
The role of automation and labor in determining customer satisfaction in a telephone repair service process
The role of automation and labor in determining customer satisfaction in a telephone repair service process
1997,
Telephone repair process and performance relationships are modeled using a structural...
Global measures of information service quality: A cross-national study
Global measures of information service quality: A cross-national study
1995,
Maintaining consistently high quality information services (IS) is a powerful means of...
Herding cats: Modelling quality of service for Internet applications
Herding cats: Modelling quality of service for Internet applications
2000,
The art and science of tele-traffic modelling is quite mature. On the other hand,...
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