Keyword: service

Found 535 papers in total
Stocking strategy for service parts – a case study
Stocking strategy for service parts – a case study
2000,
Service part inventories cannot be managed by standard inventory control methods, as...
Logistics services in Taiwanese maritime firms
Logistics services in Taiwanese maritime firms
2000,
This paper examines logistics services and strategic dimensions in Taiwanese maritime...
Managing capacity and flow at theme parks
Managing capacity and flow at theme parks
1997,
The growth of service industries and their impact on the US economy have attracted...
Partitioning customers into service groups
Partitioning customers into service groups
1999,
We explore the issues of when and how to partition arriving customers into service...
Using different response-time requirements to smooth time-varying demand for service
Using different response-time requirements to smooth time-varying demand for service
1999,
Many service systems have demand that varies significantly by time of day, making it...
On the simultaneous optimization of server and work allocations in production line systems with variable processing times
On the simultaneous optimization of server and work allocations in production line systems with variable processing times
1996,
The allocation of servers and the allocation of work are two important decision...
A multiserver queueing system with impatient customers
A multiserver queueing system with impatient customers
1999,
Many real-world situations involve queueing systems in which customers wait for...
Postal service operations and the Australia Post: The impact of service quality standards subject to fixed price
Postal service operations and the Australia Post: The impact of service quality standards subject to fixed price
1999,
Together with the influx competition in postal services worldwide, technological...
Intensity of interaction in supply of business advice and client impact: A comparison of consultancy, business associations and Government support initiatives for small and medium-sized enterprises
Intensity of interaction in supply of business advice and client impact: A comparison of consultancy, business associations and Government support initiatives for small and medium-sized enterprises
1999,
This paper assesses the supply of business advice using new empirical evidence from a...
Measures of effectiveness for governmental organizations
Measures of effectiveness for governmental organizations
1999,
For organizations whose objective is not necessarily the maximization of a financial...
An Mx/GI/1/N queue with close-down and vacation times
An Mx/GI/1/N queue with close-down and vacation times
1999,
An M x /GI/1/ N finite capacity queue with close-down time, vacation time and...
Grouping customers for better allocation of resources to serve correlated demands
Grouping customers for better allocation of resources to serve correlated demands
1999,
In this paper, we discuss a common decision-making problem arising in the allocation...
The performance of two popular service measures on management effectiveness in inventory control
The performance of two popular service measures on management effectiveness in inventory control
1999,
Service is one of the inventory managers' concerns and is frequently incorporated into...
Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems
Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems
1999,
The general practice in implementing an appointment scheduling rule (ASR) is to...
A practical scheduling method for multiclass production systems with setups
A practical scheduling method for multiclass production systems with setups
1999,
Consider a multiclass production system where many job classes share a single server...
Optimal lead time policies
Optimal lead time policies
1999,
This paper examines two due-date setting problems first studied by Wein. The first...
The growth of service and the service of growth: Using system dynamics to understand service quality and capital allocation
The growth of service and the service of growth: Using system dynamics to understand service quality and capital allocation
1997,
This paper discusses how system dynamics can help understand a service company's...
Insights on service system design from a normal approximation to Erlang's delay formula
Insights on service system design from a normal approximation to Erlang's delay formula
1998,
We show how a simple normal approximation to Erlang's delay formula can be used to...
On pooling in queueing networks
On pooling in queueing networks
1998,
We view each station in a Jackson network as a queue of tasks, of a particular type,...
Strategic staffing model for electric utilities
Strategic staffing model for electric utilities
1999,
Historically, utilities have been granted a natural monopoly status through the...
The maximum line length problem
The maximum line length problem
1997,
We consider a queueing system, which is constituted by a set of M / M /1...
Trash-flow allocation: Planning under uncertainty
Trash-flow allocation: Planning under uncertainty
1998,
The materials in trash, or municipal solid waste (MSW), may be recycled, composted,...
An investigation into the costs and benefits of reliability of service
An investigation into the costs and benefits of reliability of service
1998,
The continued movement towards a global economy has contributed to the tremendous...
The stationary G/G/s queue with non-identical servers
The stationary G/G/s queue with non-identical servers
1998,
We extend a recently developed factorization method to the case of the G/G/s queue...
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