Keyword: service

Found 535 papers in total
Pricing Services Subject to Congestion: Charge Per‐Use Fees or Sell Subscriptions?
Pricing Services Subject to Congestion: Charge Per‐Use Fees or Sell Subscriptions?
2011,
Should a firm charge on a per‐use basis or sell subscriptions when its service...
Electronic Intermediary Functional Roles and Profitability
Electronic Intermediary Functional Roles and Profitability
2011,
Internet start-ups and traditional firms expanding existing offerings and services...
Security Assurance: How Online Service Providers Can Influence Security Control Perceptions and Gain Trust
Security Assurance: How Online Service Providers Can Influence Security Control Perceptions and Gain Trust
2011,
Security researchers agree that security control is a difficult to observe credence...
Equilibrium customer strategies and social–profit maximization in the single-server constant retrial queue
Equilibrium customer strategies and social–profit maximization in the single-server constant retrial queue
2011,
We consider the single-server constant retrial queue with a Poisson arrival process...
How Does a Retailer's Service Plan Affect a Manufacturer's Warranty?
How Does a Retailer's Service Plan Affect a Manufacturer's Warranty?
2011,
A service plan is a type of optional warranty beyond manufacturers' base warranties...
How Does Popularity Information Affect Choices? A Field Experiment
How Does Popularity Information Affect Choices? A Field Experiment
2011,
Popularity information is usually thought to reinforce existing sales trends by...
Sequential clinical scheduling with service criteria
Sequential clinical scheduling with service criteria
2011,
This study investigates sequential appointment scheduling with service criteria. It...
Monthly tour scheduling models with mixed skills considering weekend off requirements
Monthly tour scheduling models with mixed skills considering weekend off requirements
2010,
Unlike manufacturing, where standard shifts and days off are the rule, the service...
Service level robustness in stochastic production planning under random machine breakdowns
Service level robustness in stochastic production planning under random machine breakdowns
2011,
In this paper, we consider a multi‐period, multi‐product production...
ANWB Automates and Improves Service Personnel Dispatching
ANWB Automates and Improves Service Personnel Dispatching
2011,
The Dutch automobile association, Algemene Nederlandse Wielrijders Bond , Royal Dutch...
The role of logistics service providers in the implementation of a differentiated supply chain
The role of logistics service providers in the implementation of a differentiated supply chain
2011,
This research investigates the role of logistics service providers in the...
Optimum advertising policy over time for subscriber service innovations in the presence of service cost learning and customers’ disadoption
Optimum advertising policy over time for subscriber service innovations in the presence of service cost learning and customers’ disadoption
2011,
On the theoretical side, this paper characterizes qualitatively optimal advertising...
Portfolio Dynamics for Customers of a Multiservice Provider
Portfolio Dynamics for Customers of a Multiservice Provider
2011,
Multiservice providers, such as telecommunication and financial service companies, can...
Joint pricing‐servicing decision and channel strategies in the supply chain
Joint pricing‐servicing decision and channel strategies in the supply chain
2011,
This paper investigates the equilibrium behavior of a two‐echelon supply chain...
Evaluating the service quality of local businesses as an experiential learning project
Evaluating the service quality of local businesses as an experiential learning project
2011,
This paper describes an experiential learning project used as part of a second course...
Designing a call center with an IVR (Interactive Voice Response)
Designing a call center with an IVR (Interactive Voice Response)
2010,
A call center is a service operation that caters to customer needs via the telephone....
Balancing IT with the human touch: Optimal investment in IT-based customer service
Balancing IT with the human touch: Optimal investment in IT-based customer service
2010,
To cut costs, companies have chosen to deliver a variety of service offerings online....
A network model for airport common use check-in counter assignments
A network model for airport common use check-in counter assignments
2010,
The purpose of flight to check-in counter assignments is to assign each flight to...
ASAP: The After-Salesman Problem
ASAP: The After-Salesman Problem
2010,
We consider the operational scheduling or dispatching problem of assigning servicemen...
Building script-based tacit knowledge in call centre trainees
Building script-based tacit knowledge in call centre trainees
2010,
An exploratory case study on a technical support call centre in China is presented,...
Service facilities with Markovian demand and deterministic supply with an application in repair modelling
Service facilities with Markovian demand and deterministic supply with an application in repair modelling
2010,
Recent research by the author was concerned with systems modelled by two processes,...
Realigning service operations strategy at DHL Express
Realigning service operations strategy at DHL Express
2010,
This paper describes the approach that DHL used to respond to aggressive revenue and...
Gradual location set covering with service quality
Gradual location set covering with service quality
2009,
Location set covering models were first described in the early 1970s. In their...
Proposal of the unified methodology of revenue management and service design
Proposal of the unified methodology of revenue management and service design
2010,
New service concepts have recently emerged in various industries such as the software...
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