Keyword: service

Found 535 papers in total
Design Principles of Integrated Information Platform for Emergency Responses: The Case of 2008 Beijing Olympic Games
Design Principles of Integrated Information Platform for Emergency Responses: The Case of 2008 Beijing Olympic Games
2012,
This paper investigates the challenges faced in designing an integrated information...
Solving a Bicriteria Problem of Optimal Service Centers Location
Solving a Bicriteria Problem of Optimal Service Centers Location
2013,
The problem of service centers location is formulated as a bicriteria optimization...
Simulation process of Isfahan post office using Arena
Simulation process of Isfahan post office using Arena
2014,
Postal service organisation is among the most important service organisations of any...
A comprehensive evaluation of the logistics service quality based on vague sets theory
A comprehensive evaluation of the logistics service quality based on vague sets theory
2014,
The main purpose of the study is to establish a method for evaluating the logistics...
Consumer acceptance of service bundles: An empirical investigation in the context of broadband triple play
Consumer acceptance of service bundles: An empirical investigation in the context of broadband triple play
2012,
Although offering bundled services promises firms potential synergies in supply and...
Siting and Sizing of Facilities under Probabilistic Demands
Siting and Sizing of Facilities under Probabilistic Demands
2013,
In this paper a discrete location model for non‐essential service facilities...
The co‐production approach to service: a theoretical background
The co‐production approach to service: a theoretical background
2014,
The paper develops a theoretical background on the co‐production approach as an...
Analysis of e‐service of electricity utility provider: an Indian perspective
Analysis of e‐service of electricity utility provider: an Indian perspective
2013,
Customers always expect delivery of high quality services from a service provider at a...
Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making
Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making
2013,
Nowadays, service provider companies play a crucial role in the economic progress in...
Differences between Six Sigma applications in manufacturing and the service industry
Differences between Six Sigma applications in manufacturing and the service industry
2013,
The purpose of the research presented in this paper is to investigate the differences...
Improved Load Plan Design Through Integer Programming Based Local Search
Improved Load Plan Design Through Integer Programming Based Local Search
2013,
We present integer programming models of the service network design problem faced by...
End‐user support for primary care electronic medical records: a qualitative case study of users’ needs, expectations, and realities
End‐user support for primary care electronic medical records: a qualitative case study of users’ needs, expectations, and realities
2013,
Support is considered an important factor for realizing the benefits of health...
Predicting Purchase Timing, Product Choice, and Purchase Amount for a Firm's Adoption of a Radically Innovative Information Technology: An Analysis of Cloud Computing Services
Predicting Purchase Timing, Product Choice, and Purchase Amount for a Firm's Adoption of a Radically Innovative Information Technology: An Analysis of Cloud Computing Services
2013,
Cloud computing is a radically innovative information technology (IT) that has been...
Problem‐solving and incompetence traps in service operations course
Problem‐solving and incompetence traps in service operations course
2013,
Problem‐based learning through team projects and case analyses is as much an...
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
2013,
Nowadays, service organisations play a vital role in economic development of the...
Modularity and customisation in LSPs' service strategies
Modularity and customisation in LSPs' service strategies
2013,
This paper has two objectives. The first is to classify the service strategies that...
Enterprise cloud service architectures
Enterprise cloud service architectures
2012,
As a new computing paradigm, cloud computing has received a lot of attention from...
Corporate reputation as strategic competitive advantage of manufacturing and service‐based firms: multi‐industry case study
Corporate reputation as strategic competitive advantage of manufacturing and service‐based firms: multi‐industry case study
2013,
The present study focuses on corporate reputation from a resource‐based view...
Employees or technology‐based services: a practical study of predicting brand equity within the UAE retail banking context
Employees or technology‐based services: a practical study of predicting brand equity within the UAE retail banking context
2013,
This paper, for the first time in the literature, not only investigates the role of...
Capacity allocation for demand of different customer‐product‐combinations with cancellations, no‐shows, and overbooking when there is a sequential delivery of service
Capacity allocation for demand of different customer‐product‐combinations with cancellations, no‐shows, and overbooking when there is a sequential delivery of service
2013,
We consider a problem where different classes of customers can book different types of...
An evidence‐based scheme for web service selection
An evidence‐based scheme for web service selection
2011,
Existing studies on the web service selection problem focus mainly on the functional...
Using queuing theory for evaluating flexibility performance in banking services
Using queuing theory for evaluating flexibility performance in banking services
2012,
Queuing analysis is mostly used for creating service design and resource allocation...
Alleviating the negative waiting experience through the moderating role of service environment: an empirical study
Alleviating the negative waiting experience through the moderating role of service environment: an empirical study
2012,
This study aims to examine the influence of waiting time on customer satisfaction and...
Analysis of emerging technology adoption for the digital content market
Analysis of emerging technology adoption for the digital content market
2012,
The digital content market is undergoing an evolution in networking and digitalization...
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