Keyword: service

Found 535 papers in total
Performance evaluation of metro stations in Shanghai: a service contact perspective
Performance evaluation of metro stations in Shanghai: a service contact perspective
2012,
Metro system in Shanghai is not only providing commute services to over two million...
Buyer perceptions on the buyer‐supplier collaborative relationship and performance: a service example
Buyer perceptions on the buyer‐supplier collaborative relationship and performance: a service example
2012,
Increasing need to improve efficiency and/or productivity and achieve competitive...
An extension of internal service quality concept: lesson from the best low‐cost carrier in the six regions of the world
An extension of internal service quality concept: lesson from the best low‐cost carrier in the six regions of the world
2012,
The fundamental theory of internal service quality (ISQ) is measured based...
Investigating the main problems in implementing Lean in supply chains of service companies
Investigating the main problems in implementing Lean in supply chains of service companies
2012,
In order to embrace the Lean principles, supply chains of service companies...
Indian customers' attitude towards trust and convenience dimensions of internet banking
Indian customers' attitude towards trust and convenience dimensions of internet banking
2012,
The purpose of this research was to understand the Indian customers' attitude towards...
Identifying the effective banking service delivery process design strategy in developing economies (the case of Jordan)
Identifying the effective banking service delivery process design strategy in developing economies (the case of Jordan)
2012,
The aim of this study is to identify the effective banking service delivery process...
Exploring the representation of complex processes in information‐intensive services
Exploring the representation of complex processes in information‐intensive services
2012,
It is well known that Information‐Intensive Services (IIS), such as...
Lean principles, learning, and knowledge work: Evidence from a software services provider
Lean principles, learning, and knowledge work: Evidence from a software services provider
2011,
In this paper, we examine the applicability of lean production to knowledge work by...
Field vehicle fleet management in humanitarian operations: A case‐based approach
Field vehicle fleet management in humanitarian operations: A case‐based approach
2011,
Transportation is the second largest overhead cost to humanitarian organizations after...
The development of an e‐commerce failure mode and effects analysis
The development of an e‐commerce failure mode and effects analysis
2011,
In the last 50 years, the nature of business has changed, with a shift firstly from...
Leveraging the capabilities of service‐oriented decision support systems: Putting analytics and big data in cloud
Leveraging the capabilities of service‐oriented decision support systems: Putting analytics and big data in cloud
2013,
Using service‐oriented decision support systems (DSS in cloud) is one of the...
Knowledge‐intensity as an organisational characteristic
Knowledge‐intensity as an organisational characteristic
2011,
The sector of knowledge‐intensive business services (KIBS) has a central role...
Market extension and knowledge management strategies of knowledge‐intensive business services
Market extension and knowledge management strategies of knowledge‐intensive business services
2011,
The paper aims at analysing the relationship between the market extension of...
Service quality modelling for life insurance business using neural networks
Service quality modelling for life insurance business using neural networks
2011,
Running a successful life insurance company is about right structuring the life...
Six Sigma for services: a service quality framework
Six Sigma for services: a service quality framework
2011,
Six Sigma is an effective quality improvement methodology that has been applied...
SERVQUAL and the process improvement challenge
SERVQUAL and the process improvement challenge
2011,
Service quality is difficult to quantify as it is a function of differing customer...
Pricing schemes for congestion‐prone service facilities
Pricing schemes for congestion‐prone service facilities
2012,
In this paper, we investigate the conditions under which a service facility should...
Outsourcing in the service based industries: an analysis using transaction cost economics and knowledge‐based view
Outsourcing in the service based industries: an analysis using transaction cost economics and knowledge‐based view
2011,
While intense global competition drives firms to move knowledge‐based...
A conceptual model for the development of service innovation capabilities in research and technology organisations
A conceptual model for the development of service innovation capabilities in research and technology organisations
2011,
As services dominate developed economies all over the world, service innovation...
Yield management of workforce for IT service providers
Yield management of workforce for IT service providers
2012,
Many IT service firms often suffer inadequate staffing and a possible subsequent...
A framework for measuring the performance of service supply chain management
A framework for measuring the performance of service supply chain management
2012,
Despite the increasing attention to the service supply chain management by both...
Impact of sourcing flexibility on the outsourcing of services under demand uncertainty
Impact of sourcing flexibility on the outsourcing of services under demand uncertainty
2012,
This paper investigates the relationship between market conditions and the value and...
LASSO‐based multivariate linear profile monitoring
LASSO‐based multivariate linear profile monitoring
2012,
In many applications of manufacturing and service industries, the quality of a process...
Reducing Customer Dissatisfaction: How Important is Learning to Reduce Service Failure?
Reducing Customer Dissatisfaction: How Important is Learning to Reduce Service Failure?
2011,
As service failures are inevitable, firms must be prepared to recover and learn from...
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