Article ID: | iaor20002476 |
Country: | United States |
Volume: | 45 |
Issue: | 3 |
Start Page Number: | 444 |
End Page Number: | 448 |
Publication Date: | Mar 1999 |
Journal: | Management Science |
Authors: | Tijms Henk, Boots Nam Kyoo |
Keywords: | service |
Many real-world situations involve queueing systems in which customers wait for service for a limited time only and leave the system if service has not begun within that time. This paper considers a multiserver queueing system with impatient customers, where the customers arrive according to a Poisson process and the service requirements have a general distribution. A simple and insightful solution is presented for the loss probability. The solution is exact for exponential services and is an excellent heuristic for general service times.