A multiserver queueing system with impatient customers

A multiserver queueing system with impatient customers

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Article ID: iaor20002476
Country: United States
Volume: 45
Issue: 3
Start Page Number: 444
End Page Number: 448
Publication Date: Mar 1999
Journal: Management Science
Authors: ,
Keywords: service
Abstract:

Many real-world situations involve queueing systems in which customers wait for service for a limited time only and leave the system if service has not begun within that time. This paper considers a multiserver queueing system with impatient customers, where the customers arrive according to a Poisson process and the service requirements have a general distribution. A simple and insightful solution is presented for the loss probability. The solution is exact for exponential services and is an excellent heuristic for general service times.

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