Keyword: service

Found 535 papers in total
The economic payout model for service guarantees
The economic payout model for service guarantees
2005,
Service guarantees consist of a promise to a customer (marketing), the delivery of a...
An intelligent decision support system for service network planning
An intelligent decision support system for service network planning
2005,
The joint use of an optimization model and a simulation model as a two-stage...
Determinants of delegation: A study in five star hotels
Determinants of delegation: A study in five star hotels
2004,
In a competitive business scenario, attracting and retaining customers is a daunting...
Selecting the appropriate input data set when configuring a permanent workforce
Selecting the appropriate input data set when configuring a permanent workforce
2004,
This paper explores the issue of choosing the best data to use when running a...
A genetic algorithm approach for regrouping service sites
A genetic algorithm approach for regrouping service sites
2004,
We address the problem of regrouping service sites into a smaller number of service...
The benefits of optimising prices to manage demand in hotel revenue management systems
The benefits of optimising prices to manage demand in hotel revenue management systems
2003,
We investigate the revenue impact of a new Price Setting Method (PSM) and compare it...
What's wrong with ‘what's wrong with’
What's wrong with ‘what's wrong with’
2003,
People meet many (if not most) proposed changes of systems with answers to the...
A threshold inventory rationing policy for service-differentiated demand classes
A threshold inventory rationing policy for service-differentiated demand classes
2003,
Motivated by a study of the logistics systems used to manage consumable service parts...
Service process design flexibility and customer waiting time
Service process design flexibility and customer waiting time
2003,
Customer waiting is regarded as one of the most critical aspects of service quality....
Quality Function Deployment Application in a service environment: A new approach in risk management in a university
Quality Function Deployment Application in a service environment: A new approach in risk management in a university
2001,
Quality in service is very important. We assume that service quality is determined by...
An economic model for initial qualities and service prices of intermediary's web sites
An economic model for initial qualities and service prices of intermediary's web sites
2002,
In this paper, a mathematical model was introduced to analyze pricing and quality...
Factors affecting customer information/knowledge quality in customer relationship management: Focused on service industry
Factors affecting customer information/knowledge quality in customer relationship management: Focused on service industry
2002,
It has been considered as a means for sustaining a competitive advantage for companies...
The impact of media selection on end-user satisfaction: An empirical study based on SERVQUAL framework
The impact of media selection on end-user satisfaction: An empirical study based on SERVQUAL framework
2002,
In this paper, we investigate the relationship between the use of different media and...
A comparative study of SERVQUAL and SERVPERF in measuring the fast food restaurants' service quality in Korea
A comparative study of SERVQUAL and SERVPERF in measuring the fast food restaurants' service quality in Korea
2002,
There have been academic debates upon which measure is more desirable in measuring...
Serviceflow management for health provider networks
Serviceflow management for health provider networks
2003,
Exploding expenditure in health care has led to new reimbursement regulations forcing...
Measuring the effect of a new point of sale system on the performance of drugstore operations
Measuring the effect of a new point of sale system on the performance of drugstore operations
2003,
A new electronic point of sale (POS) system was deployed by a Hong Kong...
Staff scheduling at the United States Postal Service
Staff scheduling at the United States Postal Service
2003,
The purpose of this paper is to present a full-scale model of the tour scheduling...
Customer loyalty and supplier quality competition
Customer loyalty and supplier quality competition
2002,
We develop a model of customer choice in response to random variation in quality. The...
The relationship between initial quality perceptions and maintenance behavior: The case of the automotive industry
The relationship between initial quality perceptions and maintenance behavior: The case of the automotive industry
2001,
We examine the relationship between quality, represented by consumer ratings, and...
Optimal pricing that coordinates queues with customer-chosen service requirements
Optimal pricing that coordinates queues with customer-chosen service requirements
2001,
This article considers the problem of coordinating the admission rates and service...
Flexible service capacity: Optimal investment and the impact of demand correlation
Flexible service capacity: Optimal investment and the impact of demand correlation
2002,
We consider a firm that provides multiple services using both specialized and flexible...
Queueing models of call centers: An introduction
Queueing models of call centers: An introduction
2002,
This is a survey of some academic research on telephone call centers. The surveyed...
Staffing geographically distributed service facilities with itinerant personnel
Staffing geographically distributed service facilities with itinerant personnel
2002,
We address the problem of designing and staffing service facilities for a...
Value-of-time distributions and competitive bus services
Value-of-time distributions and competitive bus services
2001,
The effect of value-of-time (VOT) distributions on price and quality competition among...
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