Applications of empirical science in manufacturing and service operations

Applications of empirical science in manufacturing and service operations

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Article ID: iaor200937829
Country: United States
Volume: 9
Issue: 4
Start Page Number: 353
End Page Number: 367
Publication Date: Sep 2007
Journal: Manufacturing & Service Operations Management
Authors:
Keywords: service
Abstract:

This paper sets the stage for the special issue on the application of empirical science in operations management (OM). It highlights the contributions that empirical science can make to operations management research and practice. In particular, the role of theory building and testing as a motivation for OM empirical research is emphasized. The paper provides a brief history of the empirical tradition in OM and the scholars who were the early pioneers. The paper also gives a brief overview of the most widely used approaches to empirical research and concludes with a summary of the papers that are included in this volume.

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