Journal: Manufacturing & Service Operations Management

Found 445 papers in total
Adaptive Appointment Systems with Patient Preferences
Adaptive Appointment Systems with Patient Preferences
2011,
Patients' satisfaction with an appointment system when they attempt to book a...
Product Variety and Capacity Investments in Congested Production Systems
Product Variety and Capacity Investments in Congested Production Systems
2011,
We investigate a firm's product line design and capacity investment problem for...
The Impact of Yield‐Dependent Trading Costs on Pricing and Production Planning Under Supply Uncertainty
The Impact of Yield‐Dependent Trading Costs on Pricing and Production Planning Under Supply Uncertainty
2011,
This paper studies the role of the yield‐dependent trading cost structure...
Inventory Management of Platelets in Hospitals: Optimal Inventory Policy for Perishable Products with Regular and Optional Expedited Replenishments
Inventory Management of Platelets in Hospitals: Optimal Inventory Policy for Perishable Products with Regular and Optional Expedited Replenishments
2011,
Platelets are short‐life blood components used in hospital blood transfusion...
Supplier Diversification Strategies in the Presence of Yield Uncertainty and Buyer Competition
Supplier Diversification Strategies in the Presence of Yield Uncertainty and Buyer Competition
2011,
The benefits of supplier diversification are well established for price‐taking...
Computing Bid Prices for Revenue Management Under Customer Choice Behavior
Computing Bid Prices for Revenue Management Under Customer Choice Behavior
2011,
We consider a choice‐based, network revenue management (RM) problem in a...
How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast‐Food Drive‐Thru Industry Based on Structural Estimation Methods
How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast‐Food Drive‐Thru Industry Based on Structural Estimation Methods
2011,
In many service industries, companies compete with each other on the basis of the...
Value of Local Cash Reuse: Inventory Models for Medium‐Size Depository Institutions Under the New Federal Reserve Policy
Value of Local Cash Reuse: Inventory Models for Medium‐Size Depository Institutions Under the New Federal Reserve Policy
2011,
The effective local reuse of physical cash by depository institutions (DIs) is the...
A Censored‐Data Multiperiod Inventory Problem with Newsvendor Demand Distributions
A Censored‐Data Multiperiod Inventory Problem with Newsvendor Demand Distributions
2011,
We study the stochastic multiperiod inventory problem in which demand in excess of...
Call Centers with Delay Information: Models and Insights
Call Centers with Delay Information: Models and Insights
2011,
In this paper, we analyze a call center with impatient customers. We study how...
Pricing Multiple Products with the Multinomial Logit and Nested Logit Models: Concavity and Implications
Pricing Multiple Products with the Multinomial Logit and Nested Logit Models: Concavity and Implications
2011,
We consider the problem of pricing multiple differentiated products with the nested...
Market Heterogeneity and Local Capacity Decisions in Services
Market Heterogeneity and Local Capacity Decisions in Services
2011,
We empirically document factors that influence how local operating managers use...
Optimal Control of Inventory Systems with Multiple Types of Remanufacturable Products
Optimal Control of Inventory Systems with Multiple Types of Remanufacturable Products
2011,
Product returns have become a significant feature of many manufacturing systems....
An Improved Dynamic Programming Decomposition Approach for Network Revenue Management
An Improved Dynamic Programming Decomposition Approach for Network Revenue Management
2011,
We consider a nonlinear nonseparable functional approximation to the value function of...
Estimating the Implied Value of the Customer's Waiting Time
Estimating the Implied Value of the Customer's Waiting Time
2011,
Almost all research in appointment scheduling has focused on the trade‐off...
Asymmetric Information and Economies of Scale in Service Contracting
Asymmetric Information and Economies of Scale in Service Contracting
2011,
We consider outsourcing in two important service settings: call center and order...
Achieving a Long‐Term Service Target with Periodic Demand Signals: A Newsvendor Framework
Achieving a Long‐Term Service Target with Periodic Demand Signals: A Newsvendor Framework
2011,
We deal with the problem of a profit‐maximizing vendor selling a perishable...
Strategic Capacity Rationing when Customers Learn
Strategic Capacity Rationing when Customers Learn
2011,
Consider a firm that sells products over repeated seasons, each of which includes a...
Managing Trade‐in Programs Based on Product Characteristics and Customer Heterogeneity in Business‐to‐Business Markets
Managing Trade‐in Programs Based on Product Characteristics and Customer Heterogeneity in Business‐to‐Business Markets
2011,
Trade‐in programs are offered extensively in business‐to‐business...
Retail Assortment Planning Under Category Captainship
Retail Assortment Planning Under Category Captainship
2011,
Retail assortment planning can have a tremendous impact on a retailer's...
Implementing Supply-Routing Optimization in a Make-to-Order Manufacturing Network
Implementing Supply-Routing Optimization in a Make-to-Order Manufacturing Network
2010,
Dell's supply chain for desktops involves Asian vendors shipping components by sea to...
Leadtime-Variety Tradeoff in Product Differentiation
Leadtime-Variety Tradeoff in Product Differentiation
2010,
The literature on mass customization generally focuses on the tradeoff between higher...
Independence of Capacity Ordering and Financial Subsidies to Risky Suppliers
Independence of Capacity Ordering and Financial Subsidies to Risky Suppliers
2010,
The risk of supply disruptions because of suppliers' financial problems plays a...
Procurement Mechanism Design in a Two-Echelon Inventory System with Price-Sensitive Demand
Procurement Mechanism Design in a Two-Echelon Inventory System with Price-Sensitive Demand
2010,
This paper studies a buyer's procurement strategies in a two-stage supply chain with...
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