Journal: Manufacturing & Service Operations Management

Found 445 papers in total
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
2012,
In many call centers, agents are trained to handle all arriving calls but exhibit very...
The Value of Collaborative Forecasting in Supply Chains
The Value of Collaborative Forecasting in Supply Chains
2012,
Motivated by the mixed evidence concerning the adoption level and value of...
The Timing of Staffing Decisions in Hospital Operating Rooms: Incorporating Workload Heterogeneity into the Newsvendor Problem
The Timing of Staffing Decisions in Hospital Operating Rooms: Incorporating Workload Heterogeneity into the Newsvendor Problem
2012,
We study the problem of setting nurse staffing levels in hospital operating rooms when...
Turning Waste into By‐Product
Turning Waste into By‐Product
2012,
This paper studies how a firm can create and capture value by converting a waste...
A Laboratory Investigation of Rank Feedback in Procurement Auctions
A Laboratory Investigation of Rank Feedback in Procurement Auctions
2012,
A popular procurement auction format is one in which bidders compete during a live...
Effect of Traffic on Sales and Conversion Rates of Retail Stores
Effect of Traffic on Sales and Conversion Rates of Retail Stores
2012,
Attracting shoppers to stores and converting the incoming traffic into sales...
OM Forum–Three Rs of Operations Management: Research, Relevance, and Rewards
OM Forum–Three Rs of Operations Management: Research, Relevance, and Rewards
2013,
This article presents three personal experiences and reflections on the process and...
The Relationship Between Abnormal Inventory Growth and Future Earnings for U.S. Public Retailers
The Relationship Between Abnormal Inventory Growth and Future Earnings for U.S. Public Retailers
2013,
In this paper, we examine the relationship between inventory levels and...
Process Flexibility Design in Unbalanced Networks
Process Flexibility Design in Unbalanced Networks
2013,
Several design guidelines and flexibility indices have been developed in the...
Inventory Pooling to Deliver Differentiated Service
Inventory Pooling to Deliver Differentiated Service
2013,
Inventory pooling is at the root of many celebrated ideas in operations management....
Delegation vs. Control of Component Procurement Under Asymmetric Cost Information and Simple Contracts
Delegation vs. Control of Component Procurement Under Asymmetric Cost Information and Simple Contracts
2013,
A manufacturer must choose whether to delegate component procurement to her tier 1...
Advance Demand Information, Price Discrimination, and Preorder Strategies
Advance Demand Information, Price Discrimination, and Preorder Strategies
2013,
This paper studies the preorder strategy that a seller may use to sell a perishable...
Forecasting Call Center Arrivals: Fixed‐Effects, Mixed‐Effects, and Bivariate Models
Forecasting Call Center Arrivals: Fixed‐Effects, Mixed‐Effects, and Bivariate Models
2013,
We consider different statistical models for the call arrival process in telephone...
Dynamic Pricing of Substitutable Products in the Presence of Capacity Flexibility
Dynamic Pricing of Substitutable Products in the Presence of Capacity Flexibility
2013,
Firms that offer multiple products are often susceptible to periods of inventory...
Aligning Capacity Decisions in Supply Chains When Demand Forecasts Are Private Information: Theory and Experiment
Aligning Capacity Decisions in Supply Chains When Demand Forecasts Are Private Information: Theory and Experiment
2013,
We study the problem of a two‐firm supply chain in which firms simultaneously...
Strategic Queueing Behavior and Its Impact on System Performance in Service Systems with the Congestion‐Based Staffing Policy
Strategic Queueing Behavior and Its Impact on System Performance in Service Systems with the Congestion‐Based Staffing Policy
2013,
We study strategic customer behavior in a multiserver stochastic service system with a...
On the Equilibrium Behavior of a Supply Chain Market for Capacity
On the Equilibrium Behavior of a Supply Chain Market for Capacity
2013,
Acapacity market is a business‐to‐business exchange in which equally...
Noncooperative Games for Subcontracting Operations
Noncooperative Games for Subcontracting Operations
2013,
Consider a set of manufacturers, all of which can subcontract part of their workload...
OM ForumOffered Load Analysis for Staffing
OM ForumOffered Load Analysis for Staffing
2013,
This essay, based on my 2012 MSOM Fellow Lecture, discusses an idea that has been...
Prioritizing Burn‐Injured Patients During a Disaster
Prioritizing Burn‐Injured Patients During a Disaster
2013,
The U.S. government has mandated that, in a catastrophic event, metropolitan areas...
Impact of Variety and Distribution System Characteristics on Inventory Levels at U.S. Retailers
Impact of Variety and Distribution System Characteristics on Inventory Levels at U.S. Retailers
2013,
Over the past six decades, numerous analytical models have been developed to determine...
A Dispatching Model for Server‐to‐Customer Systems That Balances Efficiency and Equity
A Dispatching Model for Server‐to‐Customer Systems That Balances Efficiency and Equity
2013,
The decision about which servers to dispatch to which customers is an important aspect...
Efficient Distribution of Water Between Head‐Reach and Tail‐End Farms in Developing Countries
Efficient Distribution of Water Between Head‐Reach and Tail‐End Farms in Developing Countries
2013,
The necessity of surface water for irrigation and its increasing scarcity in...
Facility Location Decisions with Random Disruptions and Imperfect Estimation
Facility Location Decisions with Random Disruptions and Imperfect Estimation
2013,
Supply chain disruptions come with catastrophic consequences in spite of their low...
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