Journal: International Journal of Services and Operations Management

Found 555 papers in total
Service quality dimensions: an empirical investigation of commercial banks in India using SERVQUAL
Service quality dimensions: an empirical investigation of commercial banks in India using SERVQUAL
2015,
In a service industry like banking, measuring service quality as seen from the 'eyes'...
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
2015,
Service innovation in process and/or product is influenced by many factors they...
The effects of lean production and Six Sigma on sustainable competitive advantage with moderation of suitable resources
The effects of lean production and Six Sigma on sustainable competitive advantage with moderation of suitable resources
2015,
The aim of this study was to examine whether or not unique resources can play a...
Exploring the relationship between efficiency of inventory management and firm performance: an empirical research
Exploring the relationship between efficiency of inventory management and firm performance: an empirical research
2015,
Inventory‐firm performance relationship is a fast growing research area that...
A benchmarking approach for supply chain risk management
A benchmarking approach for supply chain risk management
2015,
Today, most of the supply chains are facing risks from multiple sources. These risks...
Using VAR for strategic capacity allocation: an airline perspective
Using VAR for strategic capacity allocation: an airline perspective
2015,
We consider a value‐at‐risk (VAR) approach to allocating seat...
Strategy for supplier development program implementation: a case study
Strategy for supplier development program implementation: a case study
2015,
Supplier development program (SDP) is a strategic alternative that...
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
2015,
Customers tend to measure the fairness of the service recovery provided by businesses...
Development of a methodology to evaluate lean remanufacturing characteristics in a manufacturing organisation
Development of a methodology to evaluate lean remanufacturing characteristics in a manufacturing organisation
2015,
During the recent days, the concept of lean remanufacturing is gaining importance due...
A framework for service quality improvement in multi-stage processes
A framework for service quality improvement in multi-stage processes
2015,
The purpose of this research is to develop an integrative framework for identifying...
Alternative energy supply chain management issues: wind generation considerations in Ohio
Alternative energy supply chain management issues: wind generation considerations in Ohio
2015,
The companies that involve in the sustainability in supply chain help regions and...
A unique support vector regression for improved modelling and forecasting of short-term gasoline consumption in railway systems
A unique support vector regression for improved modelling and forecasting of short-term gasoline consumption in railway systems
2015,
This study presents a support vector regression algorithm and time series framework to...
Using means-end chains and hierarchical value maps in leisure winery tourism values for Taiwanese and Chinese tourists
Using means-end chains and hierarchical value maps in leisure winery tourism values for Taiwanese and Chinese tourists
2015,
Perceived values have an effect on a consumer's behaviour. As there is a paucity of...
Proposing a model for optimising planned lead-times and periodicity in MRP systems under uncertainty
Proposing a model for optimising planned lead-times and periodicity in MRP systems under uncertainty
2015,
This paper deals with material requirement planning (MRP) for a two levels...
An integration of SERVQUAL dimensions and logistics service quality indicators (A case study)
An integration of SERVQUAL dimensions and logistics service quality indicators (A case study)
2015,
Although some studies have examined logistics service quality, most of them have not...
Perceived barriers to e-commerce adoption in SMEs in developing countries: the case of travel agents in Egypt
Perceived barriers to e-commerce adoption in SMEs in developing countries: the case of travel agents in Egypt
2015,
Travel agents, the typical category of small and medium‐sized enterprises...
The visiting motivation, perceived value and future behavioural intentions of winery tourists
The visiting motivation, perceived value and future behavioural intentions of winery tourists
2015,
Wine tourism has become increasingly popular around the world, with such tourists...
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India - an empirical study
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India - an empirical study
2015,
Banking sector offers excellent service to customers in order to sustain in the...
Customer expectations about the service offered by fitness centres in Natal/RN: a study under the perspective of the analysis of clusters
Customer expectations about the service offered by fitness centres in Natal/RN: a study under the perspective of the analysis of clusters
2015,
The article evaluates the expectations of fitness centre customers in Natal/RN...
Evaluating lean implementation performance in Indian MSMEs using ISM and AHP models
Evaluating lean implementation performance in Indian MSMEs using ISM and AHP models
2015,
This paper investigates the implementation of the lean manufacturing concepts in...
Remanufacturing process: the case of heavy equipment support services
Remanufacturing process: the case of heavy equipment support services
2015,
The purpose of this paper is to investigate the process of remanufacturing as the...
Cost savings in hospital materials management: look-back versus look-ahead inventory policies
Cost savings in hospital materials management: look-back versus look-ahead inventory policies
2015,
The hospital materials management process deals with the coordination of all...
A decision support system for IMS selection based on fuzzy VIKOR method
A decision support system for IMS selection based on fuzzy VIKOR method
2015,
Intelligent manufacturing system (IMS) presents system with autonomous...
On single item time weighted mixture inventory models with independent stochastic lead times
On single item time weighted mixture inventory models with independent stochastic lead times
2015,
In this paper, mixture inventory models are developed considering shortages as...
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