Journal: International Journal of Services and Operations Management

Found 555 papers in total
Towards an efficient IS service management: the internal customers' zone of tolerance
Towards an efficient IS service management: the internal customers' zone of tolerance
2017,
This article addresses the zone of tolerance (ZOT) as a diagnosis tool for...
Assessment of lean manufacturing practices: an operational perspective
Assessment of lean manufacturing practices: an operational perspective
2017,
The main goal of this study was to propose a new framework to assess the operational...
Extending the range of service facilities
Extending the range of service facilities
2017,
The need to understand how different types of service facilities and resources are...
A framework for evaluating the status of supply chain integration
A framework for evaluating the status of supply chain integration
2017,
Supply chain management (SCM) is among the most frequently discussed topics...
Presenting a multi agent system for estimating risk in supply chain management
Presenting a multi agent system for estimating risk in supply chain management
2017,
Nowadays, supply chains play an inevitable role in prompt handling of varying...
Effect of shape of the demand function and permissible delay in payments on economic order quantity of high technology products
Effect of shape of the demand function and permissible delay in payments on economic order quantity of high technology products
2017,
Often, sales curve of a technology product exhibit a small peak and then decline,...
Multi-product and multi-period inventory lot-sizing with supplier selection under quantity discount
Multi-product and multi-period inventory lot-sizing with supplier selection under quantity discount
2017,
In this paper, we consider a multi‐product and multi‐period inventory...
Quantification of agility level using fuzzy logic approach: a case study in a battery manufacturing organisation
Quantification of agility level using fuzzy logic approach: a case study in a battery manufacturing organisation
2017,
In globalised market environment, it is inevitable for the manufacturing sectors to...
Modelling human resources dashboard with balanced scorecard in customer and financial perspective (case study: Sepah Bank)
Modelling human resources dashboard with balanced scorecard in customer and financial perspective (case study: Sepah Bank)
2017,
The purpose of this study is to design human resources dashboard. To refine the...
Analysis of issues controlling the feasibility of automobile remanufacturing business in India
Analysis of issues controlling the feasibility of automobile remanufacturing business in India
2017,
In the last three decades, remanufacturing has grown into a significant business...
Cost-to-serve: a strategic tool for decision making in hotel industry using fuzzy technique
Cost-to-serve: a strategic tool for decision making in hotel industry using fuzzy technique
2017,
This paper aims to assess the usefulness of cost‐to‐serve as a strategic...
Performance appraisement and benchmarking of leagility inspired enterprises: a fuzzy-based decision making approach
Performance appraisement and benchmarking of leagility inspired enterprises: a fuzzy-based decision making approach
2017,
Leagility is the combination of silent features of both lean and agile concept into...
Green sustainable operations: a case from service industry
Green sustainable operations: a case from service industry
2017,
The purpose of this paper is to highlight the green operations in the hospitality...
Understanding contemporary models for organisational sustainability: critical review
Understanding contemporary models for organisational sustainability: critical review
2017,
This paper aims to critically review 13 contemporary models and initiatives for...
Operational efficiency and its determinants of Indian food and beverages industries: a DEA approach
Operational efficiency and its determinants of Indian food and beverages industries: a DEA approach
2017,
The operational efficiency of the food and beverages industry is determined by...
Suppliers' corporate ability and consumer evaluations of a manufacturer
Suppliers' corporate ability and consumer evaluations of a manufacturer
2017,
This study explores consumer perceptions of supply chain partners. In particular, we...
Linkage between total quality and supply chain management practices and operational performance: a review
Linkage between total quality and supply chain management practices and operational performance: a review
2017,
This paper investigate the scope of total quality (TQM) and supply chain...
A new stochastic demand model for dual-sourcing supply chain considering disruption risk
A new stochastic demand model for dual-sourcing supply chain considering disruption risk
2017,
In this paper, we propose a single period‐product model with two supply...
A two-step multi-objective mathematical model for nurse scheduling problem considering nurse preferences and consecutive shifts
A two-step multi-objective mathematical model for nurse scheduling problem considering nurse preferences and consecutive shifts
2017,
The nurse scheduling problem (NSP) has received special attention during the...
Searching for definitions and boundaries in sustainable production system
Searching for definitions and boundaries in sustainable production system
2017,
In the contemporary world, the sustainable production systems are considered not only...
Daily capacity management for hospitals: a Brazilian case study
Daily capacity management for hospitals: a Brazilian case study
2017,
In the short‐term, the main challenge for hospitals is to employ their facility...
RAILQUAL: a multiple item scale for evaluating railway passenger service quality and satisfaction
RAILQUAL: a multiple item scale for evaluating railway passenger service quality and satisfaction
2017,
It was found that leading models and instruments in the area of service quality tend...
A multi-criteria decision model for the selection of professional service innovative organisation
A multi-criteria decision model for the selection of professional service innovative organisation
2017,
The purpose of this paper is to demonstrate an application of a multi‐criteria...
Emotional management and behavioural inhibition system in service failures
Emotional management and behavioural inhibition system in service failures
2017,
This study incorporates individual psychological differences ‐ emotional...
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