Journal: International Journal of Services and Operations Management

Found 555 papers in total
Better user-developer communication in service development by collaborative physical modelling
Better user-developer communication in service development by collaborative physical modelling
2016,
Making the service use experience visible and facilitating the communication between...
A decision support system for vendor selection and quota allocations using dependent and independent criteria
A decision support system for vendor selection and quota allocations using dependent and independent criteria
2016,
Vendor selection is one of the most important activities of a purchasing department....
The role of strategic human resource management (SHRM) impacting employee's performance through perceived organisational support in a manpower agency of international airlines at Chennai International Airport, Tamil Nadu, India - an empirical study
The role of strategic human resource management (SHRM) impacting employee's performance through perceived organisational support in a manpower agency of international airlines at Chennai International Airport, Tamil Nadu, India - an empirical study
2016,
Strategic human resource management is very important in order to gain competitive...
A hospital admission planning model for operating room allocation under uncertain demand requirements
A hospital admission planning model for operating room allocation under uncertain demand requirements
2016,
Operating room (OR) is known as one of scarce resources in the hospital...
Strategic framework for managing forces of continuity and change in innovation and risk management in service sector: a study of service industry in India
Strategic framework for managing forces of continuity and change in innovation and risk management in service sector: a study of service industry in India
2016,
Innovation and risk management in the service industry pose unique challenges as...
Simulation model for closed loop repairable parts inventory system with service level performance measures
Simulation model for closed loop repairable parts inventory system with service level performance measures
2016,
In this paper, an attempt is made to understand verification and validation...
Eco-innovation practices: a case study of green furniture manufacturers in Indonesia
Eco-innovation practices: a case study of green furniture manufacturers in Indonesia
2016,
The objective of this paper is to explore eco‐innovation practices from the...
The impact of demographic profile on emotional intelligence among the faculty members performance in the educational institutions in Tamil Nadu, India - an empirical study
The impact of demographic profile on emotional intelligence among the faculty members performance in the educational institutions in Tamil Nadu, India - an empirical study
2016,
An individual's satisfaction, performance and success at work and family life are...
The role of time, communication, and cost management on project management success: an empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia
The role of time, communication, and cost management on project management success: an empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia
2016,
This study aims to adopt illusion for role of time management, communication...
Lay-out optimisation through an integrated approach based on material flow and operations mapping using a commercial software
Lay-out optimisation through an integrated approach based on material flow and operations mapping using a commercial software
2016,
The overall performance of an industrial firm is significantly affected by the design...
Evaluating alternatives of product design: a multi criteria group decision making approach
Evaluating alternatives of product design: a multi criteria group decision making approach
2015,
The objective of this paper is to present a multi‐criteria decision model that...
Analysing the performance of emergency department by simulation: the case of Sirjan Hospital
Analysing the performance of emergency department by simulation: the case of Sirjan Hospital
2015,
Receiving care services to have a healthy society is one of the fundamental needs of...
Capabilities as components of competitive strategy in the Portuguese service sector
Capabilities as components of competitive strategy in the Portuguese service sector
2015,
The resource‐based view (RBV) of competitive strategy emphasises the...
Simulation optimisation of total cost in M/G/C retrial queuing systems with geometric loss, feedback and linear retrial policy
Simulation optimisation of total cost in M/G/C retrial queuing systems with geometric loss, feedback and linear retrial policy
2015,
This paper presents an integrated computer simulation model for optimisation of total...
Integrating two-agent scheduling and order acceptance problems to maximise total revenue by bounding each agent penalty function
Integrating two-agent scheduling and order acceptance problems to maximise total revenue by bounding each agent penalty function
2015,
This paper integrates the two‐agent scheduling problem and the order acceptance...
Origin, principles and applications of Lean Six Sigma concept: extractions from literature arena
Origin, principles and applications of Lean Six Sigma concept: extractions from literature arena
2015,
In this paper, a literature review conducted for the purpose of tracing the origin of...
Genetic algorithm for supply chain modelling: basic concepts and applications
Genetic algorithm for supply chain modelling: basic concepts and applications
2015,
As a subfield of artificial intelligence, genetic algorithm (GA) was...
Green supplier selection: a fuzzy AHP and fuzzy ARAS approach
Green supplier selection: a fuzzy AHP and fuzzy ARAS approach
2015,
In today's fiercely competitive environment the selection of appropriate suppliers is...
The influence of emotional intelligence on work-life balance of faculty members' performance and satisfaction in the educational institutions using multivariate analysis, India - an empirical study
The influence of emotional intelligence on work-life balance of faculty members' performance and satisfaction in the educational institutions using multivariate analysis, India - an empirical study
2015,
In today's competitive environment, the ability to work with emotion plays a vital...
A framework for a customer approach to performance measurement in a service context
A framework for a customer approach to performance measurement in a service context
2015,
In this study, a framework for a customer approach to performance measurement in...
Plant location selection of a manufacturing industry using analytic hierarchy process approach
Plant location selection of a manufacturing industry using analytic hierarchy process approach
2015,
Selection of plant location is a multi‐person and multi‐criteria...
Retail shelf space allocation considering inventory replenishment
Retail shelf space allocation considering inventory replenishment
2015,
Shelf space allocation to products greatly impacts the profitability in a retail...
Service quality improvement at public utilities: a case
Service quality improvement at public utilities: a case
2015,
This paper presents a real‐life illustration of Six Sigma...
E-service quality dimensions' effect on customers' willingness to buy: structural equation modelling approach
E-service quality dimensions' effect on customers' willingness to buy: structural equation modelling approach
2015,
In today's digital environment where no personal interaction with customers, to...
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