Remanufacturing process: the case of heavy equipment support services

The purpose of this paper is to investigate the process of remanufacturing as the primary means of satisfying customer demand and providing the effective product support services in India. With the swift development of new technologies, the life cycle of the products become shorter and shorter, so it is necessary to adopt product recovery techniques, which could be achieved by adopting information‐based remanufacturing or refurbishing or repair after the end‐of‐life or end‐of‐use. This paper focuses on the remanufacturing product support services provided by an Indian company and employs a case study approach with in‐depth interviews and structured observation of remanufacturing, refurbishing, repair processes at the focal company. More focus has been given on the remanufacturing process. The focal company was able to design an efficient and effective product support services in the form of a remanufacturing system by standardising high‐quality new components and maintaining control over the entire process and thus providing a standardised product support service. Primary research relates to the single case study and the focal company; however, the findings may not generally apply to other companies.