Journal: International Journal of Services and Operations Management

Found 555 papers in total
Cutting-fluid selection using complex proportional assessment method
Cutting-fluid selection using complex proportional assessment method
2014,
The selection of right cutting fluid in the industrial environment is an important and...
Analysing the operational risks in supply chain by using weighted interpretive structure modelling technique
Analysing the operational risks in supply chain by using weighted interpretive structure modelling technique
2014,
Risk in the context of supply chain management plays an important role. Risk...
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
2014,
Competition in the electric service industry is highlighting the importance of a...
The interrelationship between ISO 9000 and total quality management: an empirical investigation with a focus on soft and hard TQM dimensions
The interrelationship between ISO 9000 and total quality management: an empirical investigation with a focus on soft and hard TQM dimensions
2014,
Little is known about the interrelatedness between the critical factors of ISO 9000...
AHP-PROMETHEE integrated approach for agile concept selection
AHP-PROMETHEE integrated approach for agile concept selection
2014,
Agile manufacturing (AM) is an operations concept that is intended to...
Understanding the importance of total quality management dimensions: critical review of soft and hard aspects
Understanding the importance of total quality management dimensions: critical review of soft and hard aspects
2014,
This paper contributes to quality management literature by focusing on the two...
Using cost-time profile to estimate the product direct cost in multi-production value stream
Using cost-time profile to estimate the product direct cost in multi-production value stream
2014,
The accurate estimation of product costs, as one of the aspects of competitive...
Data envelopment analysis in cellular manufacturing systems considering worker assignment
Data envelopment analysis in cellular manufacturing systems considering worker assignment
2014,
In cellular manufacturing systems we are not only looking toward increasing production...
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
2014,
The purpose of the paper is to investigate the online banking customer satisfaction...
Impact of longer usage of lean manufacturing system (Toyotism) on employment outcomes - a study in garment manufacturing industries in India
Impact of longer usage of lean manufacturing system (Toyotism) on employment outcomes - a study in garment manufacturing industries in India
2014,
The present study examines the impact of lean manufacturing system...
Lean concept selection using modified fuzzy TOPSIS: a case study
Lean concept selection using modified fuzzy TOPSIS: a case study
2014,
Lean manufacturing enables manufacturing organisations to achieve streamlined...
A new approach to open vehicle routing problem with time window considering vehicle age and monetary value
A new approach to open vehicle routing problem with time window considering vehicle age and monetary value
2015,
There has been a great deal of recent interest in considering different cost component...
A fuzzy control system to adjust the number of cards in a CONWIP-based manufacturing system
A fuzzy control system to adjust the number of cards in a CONWIP-based manufacturing system
2015,
The research presented in this paper concerns a dynamic control card strategy to...
Project risk management using fuzzy failure mode and effect analysis and fuzzy logic
Project risk management using fuzzy failure mode and effect analysis and fuzzy logic
2015,
Risk management is one of the most important phases of the project management which...
A single-vendor multi-buyer integrated model with stock- and price-dependent demand under consignment stock policy
A single-vendor multi-buyer integrated model with stock- and price-dependent demand under consignment stock policy
2015,
In this paper, we consider a supply chain inventory system consisting of a single...
A novel algorithm for virtual cellular manufacturing considering real life production factors
A novel algorithm for virtual cellular manufacturing considering real life production factors
2015,
Virtual cellular manufacturing (VCM) has been evolved to improve the setup...
Robust scheduling for flexible job shop problems with random machine breakdowns using a quantum behaved particle swarm optimisation
Robust scheduling for flexible job shop problems with random machine breakdowns using a quantum behaved particle swarm optimisation
2015,
This paper addresses a robust schedule for a flexible job shop scheduling problem with...
Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
2015,
The rapid emergence of the service industry, the awakening of consumer consciousness,...
A new multi-objective model for supplier selection
A new multi-objective model for supplier selection
2015,
In an order allocation model, selected evaluation criteria in most of the available...
Improvement of customer response time using Lean Office
Improvement of customer response time using Lean Office
2015,
This research is aimed to see the application of Lean Office in achieving the targeted...
A review of DEA-based resource and cost allocation models: implications for services
A review of DEA-based resource and cost allocation models: implications for services
2015,
Data envelopment analysis (DEA), by its design, was not intended for...
Modelling and solving of a lot sizing problem for multiple items and multiple periods with shortage
Modelling and solving of a lot sizing problem for multiple items and multiple periods with shortage
2015,
This paper presents a multi‐period inventory lot sizing scenario, where there...
Kanban and value stream mapping analysis in lean manufacturing philosophy via simulation: a plastic fabrication (case study)
Kanban and value stream mapping analysis in lean manufacturing philosophy via simulation: a plastic fabrication (case study)
2015,
This article is a practical study focusing on three lean manufacturing techniques,...
Determinants of service quality in education: service provider's perspective and academician's perspective
Determinants of service quality in education: service provider's perspective and academician's perspective
2015,
This paper addresses the issue of service quality in one of the service provider...
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