Journal: International Journal of Services and Operations Management

Found 555 papers in total
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
2016,
Previous studies on service performance in healthcare organisations have focused on...
Application of re-layout approach for cellular layout in manual assembly process
Application of re-layout approach for cellular layout in manual assembly process
2016,
This study presents a conversion approach for cellular layout in facility planning. At...
Optimisation of perforated plate matrix heat exchanger surfaces using Taguchi and analysis of variance method
Optimisation of perforated plate matrix heat exchanger surfaces using Taguchi and analysis of variance method
2016,
Determining the basic heat transfer and flow friction characteristics of heat transfer...
A system dynamic approach to study the behaviour of serial supply chain under uncertain environment
A system dynamic approach to study the behaviour of serial supply chain under uncertain environment
2016,
In order to gain a competitive edge, currently it is being emphasised to improve the...
Analysis of an M/G/1 feedback retrial queue with unreliable server, non-persistent customers, single working vacation and vacation interruption
Analysis of an M/G/1 feedback retrial queue with unreliable server, non-persistent customers, single working vacation and vacation interruption
2016,
In this paper, we consider a single server feedback retrial queueing system with...
Capital project selection using an integrated AHP-LP model: a case study in a developing economy
Capital project selection using an integrated AHP-LP model: a case study in a developing economy
2016,
An integrated analytic hierarchy process (AHP) and linear programming...
Measuring service quality in Indian hospitals: an analysis of SERVQUAL model
Measuring service quality in Indian hospitals: an analysis of SERVQUAL model
2016,
The quality of service and customer satisfaction are the two most important concepts,...
Examining the effect of risk on bank performance by using data envelopment analysis
Examining the effect of risk on bank performance by using data envelopment analysis
2016,
This paper investigates the impact of risk on banks performance. Banks, as a major...
A batch arrival unreliable server queue with two phases of service and Bernoulli vacation schedule under randomised vacation policy
A batch arrival unreliable server queue with two phases of service and Bernoulli vacation schedule under randomised vacation policy
2016,
This paper deals with an M X /G/1 Bernoulli vacation queue with two phases of...
Development of framework for predictive maintenance in Indian manufacturing sector
Development of framework for predictive maintenance in Indian manufacturing sector
2016,
Every machine degrades with time and requires maintenance. Among all types of...
An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business
An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business
2016,
The problem of identifying the strategic objectives to improve the performance of an...
Group scheduling in a cellular manufacturing shop to minimise total tardiness and nT: a comparative genetic algorithm and mathematical modelling approach
Group scheduling in a cellular manufacturing shop to minimise total tardiness and nT: a comparative genetic algorithm and mathematical modelling approach
2016,
In this paper, family and job scheduling in a cellular manufacturing shop is addressed...
Using discrete-event simulation and the Taguchi method for optimising the production rate of network failure-prone manufacturing systems with perishable goods
Using discrete-event simulation and the Taguchi method for optimising the production rate of network failure-prone manufacturing systems with perishable goods
2016,
Due to the effect of stochastic factors such as failure of machines on competitive...
Maximum entropy approach for an unreliable MX/G/1 queueing system with Bernoulli vacation, restricted admission and delayed phase repair under N-policy
Maximum entropy approach for an unreliable MX/G/1 queueing system with Bernoulli vacation, restricted admission and delayed phase repair under N-policy
2016,
The present article deals with a bulk arrival queueing model with an unreliable server...
A framework for systemising services from an operations management perspective
A framework for systemising services from an operations management perspective
2016,
Systemising services is of high importance as it provides a basic framework for using...
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference?
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference?
2016,
This empirical study aims to investigate the impact of service recovery on customer...
Continuous review inventory models under service level constraint with probabilistic fuzzy number during uncertain received quantity
Continuous review inventory models under service level constraint with probabilistic fuzzy number during uncertain received quantity
2016,
This paper investigates continuous review inventory models involving service level...
An empirical study on the issues and challenges faced by HR professionals in an IT company in Karnataka, India
An empirical study on the issues and challenges faced by HR professionals in an IT company in Karnataka, India
2016,
Human resource management plays a vital role in a modern organisation because the...
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
2016,
The present study sought to investigate the value proposition concept from the...
Performance measurement system in supply chain management: application in the service sector
Performance measurement system in supply chain management: application in the service sector
2016,
This study aims at proposing a performance measurement system (PMS) to...
Shift from product supply chain management to services supply chain management: a review
Shift from product supply chain management to services supply chain management: a review
2016,
Today service sector is the biggest contributor towards total income of the world...
A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
2016,
The purpose of this study is to present an integrated CFA‐FAHPTOPSIS...
A new bi-level meta-heuristic approach for a single machine JIT-scheduling in the batch delivery system with controllable due dates
A new bi-level meta-heuristic approach for a single machine JIT-scheduling in the batch delivery system with controllable due dates
2016,
This paper considers pre‐emption in single machine scheduling problem with...
Developing a scale for service quality measurement in banks
Developing a scale for service quality measurement in banks
2016,
Socio‐cultural contexts determine different aspects of service quality;...
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