Journal: International Journal of Services and Operations Management

Found 555 papers in total
A queuing model with balking index and reneging rate
A queuing model with balking index and reneging rate
2011,
This paper presents a queuing model for estimating business loss, although business...
What is the right cash conversion cycle for your supply chain?
What is the right cash conversion cycle for your supply chain?
2011,
Supply chain finance is undergoing a transformation. Supply chains are often so...
Redesigning the design process through interactive simulation: a case study of life‐cycle engineering in jet engine conceptual design
Redesigning the design process through interactive simulation: a case study of life‐cycle engineering in jet engine conceptual design
2011,
Many aerospace companies are currently making the transition to providing...
A novel swarm optimisation approach for risk‐based partner selection in virtual enterprises
A novel swarm optimisation approach for risk‐based partner selection in virtual enterprises
2011,
Selection of right partners is vital for virtual enterprise (VE) to take the...
Integrated framework for component variety management: a case study
Integrated framework for component variety management: a case study
2011,
The number of global component suppliers grown significantly over the years, and the...
Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry
Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry
2011,
During the last two decades, the level of total quality management (TQM)...
Strategic choices and operations strategy: a multiple cases study
Strategic choices and operations strategy: a multiple cases study
2011,
Global chains have a key role in a globally integrated economy. An operations strategy...
Multi‐criteria decision‐making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique
Multi‐criteria decision‐making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique
2011,
In this paper we propose an integrated model from the most important and usable...
The influence of mall shopping environment and motives on shoppers' response: a conceptual model and empirical evidence
The influence of mall shopping environment and motives on shoppers' response: a conceptual model and empirical evidence
2011,
The aim of this research is to examine the influence of malls' shopping environmental...
Customers' perception and attitude towards service quality in multinational banks in India
Customers' perception and attitude towards service quality in multinational banks in India
2011,
The research attempts to understand the Indian customers' perceptions towards the...
Waste elimination using quality function deployment
Waste elimination using quality function deployment
2011,
This article presents a model that utilises quality function deployment...
Toyota's A3 reports for improving 6‐S activities: an aeronautical industry case study
Toyota's A3 reports for improving 6‐S activities: an aeronautical industry case study
2011,
6‐S (5‐S and sixth 'S' as Safety) is considered as foundation...
Using GIS for evaluating retail centres location at Jeddah City
Using GIS for evaluating retail centres location at Jeddah City
2011,
The aim of this paper is to discuss a GIS application created for evaluation exiting...
Measurement of service quality in banks: a comparative study between public and private banks in India
Measurement of service quality in banks: a comparative study between public and private banks in India
2011,
Service quality is believed to be one of the main determinants of customer...
A comparison of competing structural models in call centres: prospects for value creation
A comparison of competing structural models in call centres: prospects for value creation
2011,
This paper presents a comparative study of two service system designs, i.e.,...
Two‐warehouse inventory model for deteriorating items: a study with shortages under inflation and time value of money
Two‐warehouse inventory model for deteriorating items: a study with shortages under inflation and time value of money
2011,
In this study, a two‐warehouse inventory model for deteriorating items with...
Interrelating operational and financial performance measurements in a multiproduct inventory system
Interrelating operational and financial performance measurements in a multiproduct inventory system
2011,
Financial supply chain management and working capital management are increasingly...
Designing and pre‐testing a questionnaire for two‐wheeler services
Designing and pre‐testing a questionnaire for two‐wheeler services
2011,
The sale of two‐wheelers in India has shown a remarkable growth in the last...
An economic production quantity model with stochastic demand in an imperfect production system
An economic production quantity model with stochastic demand in an imperfect production system
2011,
The paper deals with an economic production quantity (EPQ) model for both...
Analysis of supplier related issues in supply chain practices
Analysis of supplier related issues in supply chain practices
2011,
Supply chain management (SCM) is regarded as a means to maximise the overall...
Measuring the risk of sourcing from low cost countries: a macro perspective
Measuring the risk of sourcing from low cost countries: a macro perspective
2011,
In times of global financial crisis, every penny counts. Given the mounting cost...
Effects of firm characteristics on the link between business environment and operations strategy: evidence from China's retail sector
Effects of firm characteristics on the link between business environment and operations strategy: evidence from China's retail sector
2011,
Drawing on contingency theory, this study aims to examine the impacts of firm...
Application of fuzzy SMART approach for supplier selection
Application of fuzzy SMART approach for supplier selection
2011,
Increasing global competition forces manufacturing firms to quickly respond to the...
Service operations management: case studies of architectural firms' commitment to quality assurance
Service operations management: case studies of architectural firms' commitment to quality assurance
2011,
The field of architecture, as with many professional service‐oriented...
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