Journal: International Journal of Services and Operations Management

Found 555 papers in total
Scope of Six Sigma in Indian foundry operations: a case study
Scope of Six Sigma in Indian foundry operations: a case study
2012,
This study emphasises on the immediate need of high operation performances in...
An integrated method using AHP, DEA and GP for evaluating supply sources
An integrated method using AHP, DEA and GP for evaluating supply sources
2012,
The paper relates to a study carried out to develop an integrated framework capable of...
Performance evaluation of metro stations in Shanghai: a service contact perspective
Performance evaluation of metro stations in Shanghai: a service contact perspective
2012,
Metro system in Shanghai is not only providing commute services to over two million...
Exploring the degree of commercialisation associated with sports marketing activities
Exploring the degree of commercialisation associated with sports marketing activities
2012,
The purpose of this paper is to provide practitioners of management and interested...
Thirty criteria‐based assessment of agility in a pneumatic enabling products manufacturing company
Thirty criteria‐based assessment of agility in a pneumatic enabling products manufacturing company
2012,
During the recent years, competition is intensified due to the globalisation and entry...
Relationships among ISO 9001, competitive dimensions and profitability
Relationships among ISO 9001, competitive dimensions and profitability
2012,
The purpose of this paper is to better understand the relationships among ISO 9001...
A two‐phase quorum queueing system with Bernoulli vacation schedule, setup, and N‐policy for an unreliable server with delaying repair
A two‐phase quorum queueing system with Bernoulli vacation schedule, setup, and N‐policy for an unreliable server with delaying repair
2012,
We present in this paper a thorough classified review of queueing system with...
Buyer perceptions on the buyer‐supplier collaborative relationship and performance: a service example
Buyer perceptions on the buyer‐supplier collaborative relationship and performance: a service example
2012,
Increasing need to improve efficiency and/or productivity and achieve competitive...
Class of sustainable supply chain routing problems – framework and comprehensive review
Class of sustainable supply chain routing problems – framework and comprehensive review
2012,
Vehicle routing problem (VRP) is widely dealt within the last four decades....
Performance optimisation of automobile service centre using Taguchi approach
Performance optimisation of automobile service centre using Taguchi approach
2012,
The current growth of the service sector in global economies is unparalleled in human...
Development and analysis of heuristic algorithms for a two‐stage supply chain allocation problem with a fixed transportation cost
Development and analysis of heuristic algorithms for a two‐stage supply chain allocation problem with a fixed transportation cost
2012,
In a transportation problem, when fixed cost is also taken into account in addition to...
Channel coordination and variance reduction in a newsvendor setting
Channel coordination and variance reduction in a newsvendor setting
2012,
In many situations, demand risks can be reduced by investing in better forecast...
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
2012,
During the last two decades, the subject of service quality has been widely recognised...
Expanding the quality paradigm for contemporary realignment: an ethics perspective
Expanding the quality paradigm for contemporary realignment: an ethics perspective
2012,
Despite considerable change in the context and environment in which business...
A combined extent fuzzy AHP and simulation method for selecting stacking layout type in marine container terminals
A combined extent fuzzy AHP and simulation method for selecting stacking layout type in marine container terminals
2012,
Application of simulation and modelling approaches in decision making and design...
Comparison of meta‐heuristics for container ship routing problem
Comparison of meta‐heuristics for container ship routing problem
2012,
Container ship routing problem is a special variant of vehicle routing problem...
Optimum maintenance strategy: a case study in the mining industry
Optimum maintenance strategy: a case study in the mining industry
2012,
Managers face with the problem of decision‐making for selecting suitable...
Labour management for a restaurant using data envelopment analysis
Labour management for a restaurant using data envelopment analysis
2012,
One of the major expense categories for restaurant businesses is wages due to...
An extension of internal service quality concept: lesson from the best low‐cost carrier in the six regions of the world
An extension of internal service quality concept: lesson from the best low‐cost carrier in the six regions of the world
2012,
The fundamental theory of internal service quality (ISQ) is measured based...
Interrelationship of drivers for agile manufacturing: an Indian experience
Interrelationship of drivers for agile manufacturing: an Indian experience
2012,
Change seems to be one of the enterprises' important characteristics to have...
Develop a commercial aircraft pilot job stress model through an experience ability perspective: considering the work experience
Develop a commercial aircraft pilot job stress model through an experience ability perspective: considering the work experience
2012,
Since commercial aircraft pilots bear the duty of flight safety, their job stress is...
Simulation‐based tool to analyse the effect of order acceptance policy in a make‐to‐order manufacturing system
Simulation‐based tool to analyse the effect of order acceptance policy in a make‐to‐order manufacturing system
2012,
Order acceptance decision is an interface between the customer relationship management...
Investigating the main problems in implementing Lean in supply chains of service companies
Investigating the main problems in implementing Lean in supply chains of service companies
2012,
In order to embrace the Lean principles, supply chains of service companies...
Indian customers' attitude towards trust and convenience dimensions of internet banking
Indian customers' attitude towards trust and convenience dimensions of internet banking
2012,
The purpose of this research was to understand the Indian customers' attitude towards...
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