Journal: International Journal of Services and Operations Management

Found 555 papers in total
Suppliers ranking by cross‐efficiency evaluation in the presence of volume discount offers
Suppliers ranking by cross‐efficiency evaluation in the presence of volume discount offers
2012,
The performance of each supply chain is significantly related to the performance of...
The reconfiguration issue of stochastic facility layout design in cellular manufacturing systems
The reconfiguration issue of stochastic facility layout design in cellular manufacturing systems
2012,
Facility layout is one of the important stages in the design of cellular manufacturing...
A classification of service facilities, servicescapes and service factories
A classification of service facilities, servicescapes and service factories
2012,
Facilities of manufacturing have an explicit role, whereas service facilities are less...
Project‐based learning course design: a service design approach
Project‐based learning course design: a service design approach
2012,
Engineering education is becoming increasingly focused on developing competences,...
Critical success factors for experiential marketing: evidences from the Indian hospitality industry
Critical success factors for experiential marketing: evidences from the Indian hospitality industry
2012,
With the continuous proliferation of communication media and ever‐dynamic...
Literature snapshot on Six Sigma project selection for future research
Literature snapshot on Six Sigma project selection for future research
2012,
Six Sigma is regarded as a well‐structured methodology for improving the...
Influence of learning design for implementation of knowledge management solution
Influence of learning design for implementation of knowledge management solution
2012,
A learning culture is a non‐negotiable criterion for the success of knowledge...
Lean implementation in non‐repetitive companies: a survey and analysis
Lean implementation in non‐repetitive companies: a survey and analysis
2012,
With the recent impressive growth of emerging countries, western companies have been...
An implementation strategy for collaboration in supply chain: an investigation and suggestions
An implementation strategy for collaboration in supply chain: an investigation and suggestions
2012,
Increasing inclination of firms towards supply chain collaboration as a means of...
Identifying the effective banking service delivery process design strategy in developing economies (the case of Jordan)
Identifying the effective banking service delivery process design strategy in developing economies (the case of Jordan)
2012,
The aim of this study is to identify the effective banking service delivery process...
Investigation of supply chain flexibility using a forced field analysis – a case study
Investigation of supply chain flexibility using a forced field analysis – a case study
2012,
Today's supply chains are operating in complex, risky, ambiguous and uncertain...
Management of product change projects: a supply chain perspective
Management of product change projects: a supply chain perspective
2012,
Currently, a number of factors encountered in global competition force companies to...
Developing the concept of pricing in a deterministic homogenous vehicle routing problem with comprehensive sensitivity analysis
Developing the concept of pricing in a deterministic homogenous vehicle routing problem with comprehensive sensitivity analysis
2012,
In this paper, a vehicle routing problem under product pricing circumstance is...
Design of fractal information coordination system in a supply chain network
Design of fractal information coordination system in a supply chain network
2012,
The rapid advancement in communication technology, coupled with spiralling customer...
An application of analytic network process for selection of a plant location: a case study
An application of analytic network process for selection of a plant location: a case study
2012,
Location decision is considered to be one of the strategic decisions in the fields of...
Multi‐attribute group decision‐making (MAGDM) for supplier selection using fuzzy linguistic modelling integrated with VIKOR method
Multi‐attribute group decision‐making (MAGDM) for supplier selection using fuzzy linguistic modelling integrated with VIKOR method
2012,
Supplier selection is a multi‐attribute decision‐making (MADM)...
An EOQ model with fuzzy demand and learning in fuzziness
An EOQ model with fuzzy demand and learning in fuzziness
2012,
This paper develops an economic order quantity (EOQ) model with fuzzy demand...
A framework for organisational change management in lean manufacturing implementation
A framework for organisational change management in lean manufacturing implementation
2012,
Lean manufacturing system has been widely applied in manufacturing companies...
Non‐greedy systematic neighbourhood search heuristic for multi‐objective facility layout problem
Non‐greedy systematic neighbourhood search heuristic for multi‐objective facility layout problem
2012,
In this paper a non‐greedy systematic neighbourhood search heuristic is...
A methodology for the implementation of lean thinking in manufacturing support services
A methodology for the implementation of lean thinking in manufacturing support services
2011,
In recent years manufacturing organisations have recognised that service superiority...
Integrated supply chain: a survey of Indian textile organisations
Integrated supply chain: a survey of Indian textile organisations
2011,
Supply chain integration is considered one of the major factors in improving...
Developing an instrument for measuring Six Sigma implementation
Developing an instrument for measuring Six Sigma implementation
2011,
The purpose of this paper is to develop an instrument for measuring Six Sigma...
An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust
An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust
2011,
The aim of this research is to examine the mediating roles of customer satisfaction...
Customers' quality perceptions towards online railway reservation services in India: an exploratory study
Customers' quality perceptions towards online railway reservation services in India: an exploratory study
2011,
With increased globalisation, technology is witnessing growing application and...
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