Journal: International Journal of Services and Operations Management

Found 555 papers in total
Integrated planning in a multi‐site procurement, production and distribution system under rolling schedule
Integrated planning in a multi‐site procurement, production and distribution system under rolling schedule
2011,
This paper develops a mixed integer programming model for integrated planning of...
An empirical analysis on the impact of risk on customer loyalty in electronic commerce
An empirical analysis on the impact of risk on customer loyalty in electronic commerce
2011,
In this paper, we discuss a research study that explores the role of risk on the...
An intelligent hybrid model for the integrated design of cellular manufacturing systems
An intelligent hybrid model for the integrated design of cellular manufacturing systems
2011,
The design of cellular manufacturing systems (CMS) mainly involves three...
Identification of arenas unconquered by agile manufacturing researches and practices through a literature survey
Identification of arenas unconquered by agile manufacturing researches and practices through a literature survey
2011,
During the last two decades, numerous researches and applications of agile...
Evaluation of green supply chain management practices in the Malaysian automotive industry
Evaluation of green supply chain management practices in the Malaysian automotive industry
2011,
Becoming 'green' has become the latest challenge to automobile manufacturers. Greening...
Modularity in logistics services: a business model and process view
Modularity in logistics services: a business model and process view
2011,
Companies are currently looking for new and more cost‐efficient ways to provide...
An integrated fuzzy‐AHP‐LP (FAHLP) approach for supplier selection and purchasing decisions
An integrated fuzzy‐AHP‐LP (FAHLP) approach for supplier selection and purchasing decisions
2011,
Supplier selection of a telecommunications system is an important problem to a...
Determinants of competitiveness and their relative importance: a study of Indian auto‐component industry
Determinants of competitiveness and their relative importance: a study of Indian auto‐component industry
2011,
A focused study on determinants of competitiveness for Indian automotive component...
Leadership, trust, and marketing effectiveness in service businesses
Leadership, trust, and marketing effectiveness in service businesses
2011,
This research analyses the linkages between leadership, organisational trust, and...
Workplace productivity and managerial support issues associated with March Madness
Workplace productivity and managerial support issues associated with March Madness
2011,
A review of the applied literature on sports‐related gambling and bracketing...
Creating value for the business service buyer through modularity
Creating value for the business service buyer through modularity
2011,
The present study explores how modularity makes services visible and how it enables...
An analysis on enhancing service delivery in the United States Coast Guard
An analysis on enhancing service delivery in the United States Coast Guard
2011,
In much the same way that a private sector business must attain and sustain a level of...
Chaos Theory and recessional business environments: case studies of operational health of service and manufacturing organisations
Chaos Theory and recessional business environments: case studies of operational health of service and manufacturing organisations
2011,
Chaos Theory is a useful metaphor for understanding the complexity associated with...
The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
2011,
In a pioneering attempt to integrate the relative impact of rational ('innovation...
Insights into integration for supply chain redesign in service and product‐focused firms
Insights into integration for supply chain redesign in service and product‐focused firms
2011,
Supply chain redesign involves complex competencies such as integration with suppliers...
Green Supply Chain Management orientation and firm performance: evidence from South Korea
Green Supply Chain Management orientation and firm performance: evidence from South Korea
2011,
With environmental regulations taking effect worldwide, Green Supply Chain Management...
Self‐Service Technologies (SSTs): determinants of adoption and its post‐usage outcomes from a focal company perspective
Self‐Service Technologies (SSTs): determinants of adoption and its post‐usage outcomes from a focal company perspective
2011,
With the exponential rise of the technological advances, service firms adopt...
Classification of mass customisation: a Socio‐Technical System perspective
Classification of mass customisation: a Socio‐Technical System perspective
2011,
Mass customisation from Socio‐Technical System (STS) perspective...
Effective implementation of Communities of Practices (CoPs) in a knowledge habitat: a case study of Samsung Electronics
Effective implementation of Communities of Practices (CoPs) in a knowledge habitat: a case study of Samsung Electronics
2011,
It is critical for an organisation to acknowledge, nurture, and utilise the potential...
High‐speed surface transportation corridor: a conceptual framework
High‐speed surface transportation corridor: a conceptual framework
2011,
Efficient transportation is indispensable for productivity enhancement of operations...
Total Quality Management implementation in Research and Development organisations: a comparative study of South Korea and Taiwan
Total Quality Management implementation in Research and Development organisations: a comparative study of South Korea and Taiwan
2011,
This paper examined Total Quality Management (TQM) implementation in...
Process architecture impact: a comparative study of two glass industries
Process architecture impact: a comparative study of two glass industries
2011,
Although Japan first developed and commercialised the LCD panel in the early 1990s,...
Study of one way product substitution on supply chain performance
Study of one way product substitution on supply chain performance
2011,
In today's competitive and dynamic business environment, companies are forced to find...
Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison
Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison
2011,
The purpose of this paper is to compare the results of measuring Service Quality...
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