Journal: International Journal of Services and Operations Management

Found 555 papers in total
Assessment of the performance of physical education organisation of Isfahan Province using data envelopment analysis
Assessment of the performance of physical education organisation of Isfahan Province using data envelopment analysis
2013,
To have information about the performance of units under supervision in an...
A robust optimisation model for manufacturing cell design problem under uncertainty
A robust optimisation model for manufacturing cell design problem under uncertainty
2013,
The concern about significant changes in the manufacturing environment (such as...
Three echelon supply chain inventory model for deteriorating items with limited storage facility and lead‐time under inflation
Three echelon supply chain inventory model for deteriorating items with limited storage facility and lead‐time under inflation
2012,
In this study, we have explored a three echelon supply chain inventory model with...
An integrated approach for service quality improvement in medical tourism: an Indian perspective
An integrated approach for service quality improvement in medical tourism: an Indian perspective
2012,
This paper attempts to develop a medical tourism service quality construct that will...
A three‐stage fuzzy DEA approach to measure performance of a serial process including JIT practices, agility indices, and goals in supply chains
A three‐stage fuzzy DEA approach to measure performance of a serial process including JIT practices, agility indices, and goals in supply chains
2012,
In this paper, a generic process in which just‐in‐time (JIT)...
Alleviating the negative waiting experience through the moderating role of service environment: an empirical study
Alleviating the negative waiting experience through the moderating role of service environment: an empirical study
2012,
This study aims to examine the influence of waiting time on customer satisfaction and...
An integrated multi‐supplier, multi‐buyer and dual vendors inventory model with stochastic demand
An integrated multi‐supplier, multi‐buyer and dual vendors inventory model with stochastic demand
2012,
In this paper, we consider a single‐period integrated inventory model in which...
Quantifying the factors affecting the reconfigurable manufacturing system
Quantifying the factors affecting the reconfigurable manufacturing system
2012,
Market scenario is becoming more dynamic and more customers driven. The reconfigurable...
CLING: heuristic to solve integrated resource allocation and routing problem with time window
CLING: heuristic to solve integrated resource allocation and routing problem with time window
2012,
One of the important extensions of the classical resource allocation problem is...
An optimal policy for a single‐vendor single‐buyer integrated inventory system based on vendor's strategy of shipments to buyer
An optimal policy for a single‐vendor single‐buyer integrated inventory system based on vendor's strategy of shipments to buyer
2012,
This paper considers a single‐vendor single‐buyer integrated inventory...
Gender preferences concerning identity theft and technology‐related issues with sports e‐ticketing
Gender preferences concerning identity theft and technology‐related issues with sports e‐ticketing
2012,
The purpose of this paper is to provide practitioners of management and interested...
Optimisation of train scheduling in complex railways with imprecise and ambiguous input data by an improved integrated model
Optimisation of train scheduling in complex railways with imprecise and ambiguous input data by an improved integrated model
2012,
Modelling and scheduling of cargo and passenger trains with time limitations, queue...
The order winners' operations strategy of mobile phone service providers in developing economies: the case of Jordan
The order winners' operations strategy of mobile phone service providers in developing economies: the case of Jordan
2012,
The aim of this study is to identify the most successful operational strategies in...
Economic order quantity model under fuzzy sense when demand follows innovation diffusion process having dynamic potential market size
Economic order quantity model under fuzzy sense when demand follows innovation diffusion process having dynamic potential market size
2012,
The conventional inventory models are associated with different kind of uncertainties...
Sustainability metrics for a supply chain: the case of small and medium enterprises
Sustainability metrics for a supply chain: the case of small and medium enterprises
2012,
Using digraph and matrix method this research enunciates a simple method to quantify...
Using queuing theory for evaluating flexibility performance in banking services
Using queuing theory for evaluating flexibility performance in banking services
2012,
Queuing analysis is mostly used for creating service design and resource allocation...
Machine tool component manufacturing ‐ a lean approach
Machine tool component manufacturing ‐ a lean approach
2012,
This paper presents the application of lean manufacturing concept in the production of...
Risk in collaborative networks: relationships analysis
Risk in collaborative networks: relationships analysis
2012,
The purpose of this paper is to work towards a comprehensive study of the risk in...
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
2012,
The aim of this paper is to evaluate three, four and five‐star hotels and to...
Discriminate analysis and neural network approach in water utility service
Discriminate analysis and neural network approach in water utility service
2012,
The conflicting preferences amongst stakeholders and the incomplete, uncertain and...
A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint
A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint
2012,
The complexity of service customisation has been recognised in the service marketing...
Energy consumption forecasting using a bi‐objective fuzzy linear regression model
Energy consumption forecasting using a bi‐objective fuzzy linear regression model
2012,
In this paper, a new bi‐objective fuzzy linear regression model is proposed in...
Supply chain risk prioritisation using a hybrid AHP and PROMETHEE approach
Supply chain risk prioritisation using a hybrid AHP and PROMETHEE approach
2012,
Supply chain is a network of facilities designed to procure, produce, and distribute...
Using working capital management to improve profitability in the value chain of automotive industry
Using working capital management to improve profitability in the value chain of automotive industry
2012,
The impact of operational working capital management (including inventories,...
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