Journal: International Journal of Services and Operations Management

Found 555 papers in total
Corporate reputation as strategic competitive advantage of manufacturing and service‐based firms: multi‐industry case study
Corporate reputation as strategic competitive advantage of manufacturing and service‐based firms: multi‐industry case study
2013,
The present study focuses on corporate reputation from a resource‐based view...
Buffer design for availability: a new simulative study in case of infant and random failures
Buffer design for availability: a new simulative study in case of infant and random failures
2013,
In automatic production systems, the size of intermediate buffers significantly...
Decision‐making in selecting reverse logistics alternative using interval‐valued fuzzy sets combined with VIKOR approach
Decision‐making in selecting reverse logistics alternative using interval‐valued fuzzy sets combined with VIKOR approach
2013,
Reverse logistics has become a strong strategic tool in today's turbulent marketplace....
Development and validation of performance measures for environmentally conscious manufacturing
Development and validation of performance measures for environmentally conscious manufacturing
2013,
Growing awareness of environmental issues has put business and government under...
Simulated annealing‐based algorithm for the capacitated hub routing problem
Simulated annealing‐based algorithm for the capacitated hub routing problem
2013,
Routing traffic across a capacitated hub‐and‐spoke network is very...
An economic production quantity (EPQ) model for a customer‐dominated supply chain with defective items, reworking and scrap
An economic production quantity (EPQ) model for a customer‐dominated supply chain with defective items, reworking and scrap
2013,
This paper investigates the production‐inventory policy for a manufacturer...
Flexible approach to patients satisfaction: a case of Indian private hospitals
Flexible approach to patients satisfaction: a case of Indian private hospitals
2013,
Access, availability, quality and cost‐effective healthcare services are the...
Optimisation of distribution quantity in a multi‐product multi‐period supply chain using genetic algorithm
Optimisation of distribution quantity in a multi‐product multi‐period supply chain using genetic algorithm
2013,
This research is about optimising the distribution quantity of products in a...
Employees or technology‐based services: a practical study of predicting brand equity within the UAE retail banking context
Employees or technology‐based services: a practical study of predicting brand equity within the UAE retail banking context
2013,
This paper, for the first time in the literature, not only investigates the role of...
A new fuzzy goal directed benchmarking for supplier selection
A new fuzzy goal directed benchmarking for supplier selection
2013,
The success of a supply chain is extremely dependent on evaluation and selection of...
Refinement of internet banking service quality scale: a confirmatory factor analysis approach
Refinement of internet banking service quality scale: a confirmatory factor analysis approach
2013,
Internet technology has changed the world since it started facilitating activities for...
Solving a generalised precedence multi‐objective multi‐mode time‐cost‐quality trade‐off project scheduling problem using a modified NSGA‐II algorithm
Solving a generalised precedence multi‐objective multi‐mode time‐cost‐quality trade‐off project scheduling problem using a modified NSGA‐II algorithm
2013,
In this paper, a new mathematical formulation is proposed to model a generalised...
3PL selection using hybrid model of AHP‐PROMETHEE
3PL selection using hybrid model of AHP‐PROMETHEE
2013,
This research paper aims to give a new dimension to the decision maker by proposing a...
Exploring value co‐creation in the emerging business service context
Exploring value co‐creation in the emerging business service context
2013,
This study explores value co‐creation in the emerging infranet business and...
Impact of varying levels of setup time on the performance of algorithms for scheduling a flow shop with sequence dependent setup time
Impact of varying levels of setup time on the performance of algorithms for scheduling a flow shop with sequence dependent setup time
2013,
This paper presents a comparative study of two algorithms for the flow shop scheduling...
Virtual job shop approach based on reconfigurable machines
Virtual job shop approach based on reconfigurable machines
2013,
The manufacturing companies need to rapid response to the market changes (product...
Application of fuzzy sets theory in an EOQ model for items with imperfect quality and shortage backordering
Application of fuzzy sets theory in an EOQ model for items with imperfect quality and shortage backordering
2013,
This article investigates an inventory model for items received with imperfect quality...
Building a Six Sigma model for the Italian public healthcare sector using grounded theory
Building a Six Sigma model for the Italian public healthcare sector using grounded theory
2013,
The purpose of the research presented in this paper is to propose a Six Sigma model...
Continuous maintenance quality improvement using analytic maintenance quality function deployment technique
Continuous maintenance quality improvement using analytic maintenance quality function deployment technique
2013,
This paper reports a module of research in which a model named analytic maintenance...
Fuzzy optimisation of multi‐objective job shop scheduling based on inventory information
Fuzzy optimisation of multi‐objective job shop scheduling based on inventory information
2013,
Job shop scheduling problems are one of the oldest combinatorial optimisation problems...
Multi‐objective capacitated location‐routing problem: modelling and a simulated annealing heuristic
Multi‐objective capacitated location‐routing problem: modelling and a simulated annealing heuristic
2013,
Location‐routing problem (LRP) is established as a new research area...
Enhancing total agility level in the manufacturing of regenerative air dryer
Enhancing total agility level in the manufacturing of regenerative air dryer
2013,
This paper reports a research that was carried out to study the theory and practice of...
A novel multi‐criteria decision making approach for selection of reverse manufacturing alternative
A novel multi‐criteria decision making approach for selection of reverse manufacturing alternative
2013,
Nowadays, reverse logistics (RL) has received considerable attention due to...
Simulation for OTOP supply chain with hybrid push‐pull flow control
Simulation for OTOP supply chain with hybrid push‐pull flow control
2013,
This paper proposes a discrete event simulation model of a production system for...
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