Journal: International Journal of Services and Operations Management

Found 555 papers in total
Lean manufacturing implementation in an automated production line: a case study
Lean manufacturing implementation in an automated production line: a case study
2013,
The paper aims at improving production performance of an automated production line by...
Optimal production and inventory decisions for supply chains with one producer and multiple newsvendors
Optimal production and inventory decisions for supply chains with one producer and multiple newsvendors
2013,
This paper considers a supply chain with a single manufacturer supplying a...
Impact of service co‐creation on performance of firms: the mediating role of market oriented strategies
Impact of service co‐creation on performance of firms: the mediating role of market oriented strategies
2013,
Firms carrying co‐creative business architecture reap substantial benefits by...
A multi‐objective optimisation model for university course timetabling problem using a mixed integer dynamic non‐linear programming
A multi‐objective optimisation model for university course timetabling problem using a mixed integer dynamic non‐linear programming
2013,
This paper proposes a multi‐objective integer programming formulation to solve...
The impact of total quality management (TQM) on the hospital's performance: an empirical research
The impact of total quality management (TQM) on the hospital's performance: an empirical research
2013,
This study is carried out to investigate the impact of total quality management...
The effect of slot‐code optimisation on travel times in common unit‐load warehouses
The effect of slot‐code optimisation on travel times in common unit‐load warehouses
2013,
The main aim of this paper is to estimate material handling times reductions in...
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
2013,
Nowadays, service organisations play a vital role in economic development of the...
An optimal replenishment policy for EOQ models with time‐varying demand and shortages
An optimal replenishment policy for EOQ models with time‐varying demand and shortages
2013,
While considering time dependent demand rate, most of the researchers developed their...
Benchmarking of rapid prototyping systems using grey relational analysis
Benchmarking of rapid prototyping systems using grey relational analysis
2013,
In this paper, grey relational analysis and fuzzy technique of order preference by a...
Agility appraisement and identification of agile barriers in a supply chain
Agility appraisement and identification of agile barriers in a supply chain
2013,
The present work attempts to develop a procedural hierarchy towards estimating an...
Lean implementation through value stream mapping: a case study in an Indian pump manufacturing company
Lean implementation through value stream mapping: a case study in an Indian pump manufacturing company
2013,
During the past two decades, the tools and techniques of lean manufacturing paradigm...
Modelling the customer relationship management in a multi‐layer supply chain considering product life cycle
Modelling the customer relationship management in a multi‐layer supply chain considering product life cycle
2013,
We are aiming to develop a mathematical model in a three layer supply chain using...
Designing retailer's replenishment policies for non‐instantaneous deteriorating items under fuzzy costs
Designing retailer's replenishment policies for non‐instantaneous deteriorating items under fuzzy costs
2012,
In this paper, we discuss retailer's optimal replenishment policies for...
Particle swarm optimisation in development of component families using classification and coding system: a case study in an Indian manufacturing firm
Particle swarm optimisation in development of component families using classification and coding system: a case study in an Indian manufacturing firm
2012,
Component/part family identification is an NP class problem in the extent of group...
Effect of manufacturing system on business objectives of the organisations
Effect of manufacturing system on business objectives of the organisations
2012,
The research reported in this article has been carried out to identify the constructs...
The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches
The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches
2012,
The main objective of this study is to examine the relationship between the...
Humanitarian supply chain management: a critical review
Humanitarian supply chain management: a critical review
2012,
In this review, we have analysed and reviewed the major issues affecting the...
Customer satisfaction with call centre care: an explanatory empirical study of service encounters in Germany
Customer satisfaction with call centre care: an explanatory empirical study of service encounters in Germany
2012,
In many business sectors interactions between existing customers and companies are...
On the trade‐off between remanufacturing and recycling
On the trade‐off between remanufacturing and recycling
2013,
Motivated by interactions with two reverse‐logistics firms, we analyse the...
Internet banking adoption in a developing country ‐ an empirical study
Internet banking adoption in a developing country ‐ an empirical study
2013,
The progressions in information technology have changed the operational aspects of the...
Global supply chain barriers of foreign subsidiaries: the case of Korean expatriate manufacturers in China
Global supply chain barriers of foreign subsidiaries: the case of Korean expatriate manufacturers in China
2013,
Exploiting low production and material costs, a growing number of multinational firms...
Validating dimensions of operations flexibility in Malaysian service firms: a confirmatory factor analytics approach
Validating dimensions of operations flexibility in Malaysian service firms: a confirmatory factor analytics approach
2013,
The main objective of this study was to examine the dimensions of operations...
Successful green‐based initiatives among large corporate entities: a case study from a stakeholder perspective
Successful green‐based initiatives among large corporate entities: a case study from a stakeholder perspective
2013,
CSR and green‐based strategies have become important concepts in dealing with...
Environmental practices and performance and their relationships among Kosovo construction companies: a framework for analysis in transition economies
Environmental practices and performance and their relationships among Kosovo construction companies: a framework for analysis in transition economies
2013,
The environment is an issue of growing global importance and economies in transition...
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