Keyword: service

Found 535 papers in total
The 7th IMA international conference on quantitative modelling in the management of health and social care: IMA health 2013 special issue
The 7th IMA international conference on quantitative modelling in the management of health and social care: IMA health 2013 special issue
2015,
Health and social care systems are facing major challenges worldwide, due in part to...
Socially responsible service operations management: an overview
Socially responsible service operations management: an overview
2015,
Socially Responsible Service Operations Management (SRSOM) can be defined as...
Exploring the influence of the online physician service delivery process on patient satisfaction
Exploring the influence of the online physician service delivery process on patient satisfaction
2015,
Online health communities provide platforms for patients to consult physicians online...
Determinants of absorptive capacity: contrasting manufacturing vs services enterprises
Determinants of absorptive capacity: contrasting manufacturing vs services enterprises
2014,
The purpose of this study is to explore the determinants and the consequent of...
Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
2015,
The rapid emergence of the service industry, the awakening of consumer consciousness,...
Improvement of customer response time using Lean Office
Improvement of customer response time using Lean Office
2015,
This research is aimed to see the application of Lean Office in achieving the targeted...
Determinants of service quality in education: service provider's perspective and academician's perspective
Determinants of service quality in education: service provider's perspective and academician's perspective
2015,
This paper addresses the issue of service quality in one of the service provider...
Measuring the efficiency of third party reverse logistics provider in supply chain by multi objective additive network DEA model
Measuring the efficiency of third party reverse logistics provider in supply chain by multi objective additive network DEA model
2015,
The demand for third‐party reverse logistics (3PL) provider becomes...
Status of service purchasing capability in networked supply chains, a literature review
Status of service purchasing capability in networked supply chains, a literature review
2014,
The subject of this review is to investigate how service purchasing has been covered...
Service parts logistics network model selection for different industries in Asia
Service parts logistics network model selection for different industries in Asia
2014,
Service parts logistics is growing fast in Asia. The industries of high‐tech,...
Beyond knowledge management ‐ understanding how to share knowledge through logic and practice
Beyond knowledge management ‐ understanding how to share knowledge through logic and practice
2015,
The aim of this paper is to develop our understanding of how knowledge is shared...
Case study of strategic leveraging of green practices at large manufacturing and service-orientated firms
Case study of strategic leveraging of green practices at large manufacturing and service-orientated firms
2014,
The acceptance of eco‐friendly strategic practices is often based on lean...
After-sales service competition in a supply chain: Does uncertainty affect the conflict between profit maximization and customer satisfaction?
After-sales service competition in a supply chain: Does uncertainty affect the conflict between profit maximization and customer satisfaction?
2013,
After‐sales services are a key strategic tool in the durable consumer product...
Design and operations planning of municipal foodservice systems
Design and operations planning of municipal foodservice systems
2013,
The foodservice sector is associated with a limited possibility of storing foods due...
Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?
Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?
2014,
This study focuses on whether historical satisfaction with an e‐tailer (HSat)...
Online Intermediary as a Channel for Selling Quality-Differentiated Services
Online Intermediary as a Channel for Selling Quality-Differentiated Services
2015,
When deciding whether to utilize an online intermediary in addition to their own...
The human dimension of modular care provision: Opportunities for personalization and customization
The human dimension of modular care provision: Opportunities for personalization and customization
2013,
Various behavioral issues are at stake in the health care sector, for example, the...
Extended revenue forecasting within a service industry
Extended revenue forecasting within a service industry
2013,
Revenue forecasting is an important topic for management to track business performance...
Demand chain management in the container shipping service industry
Demand chain management in the container shipping service industry
2013,
The growing service sector in the global economy signifies the need for applying...
Resource management in software as a service using the knapsack problem model
Resource management in software as a service using the knapsack problem model
2013,
This paper proposes a resource allocation model for ‘Software as a...
A service science framework to enhance value creation in service innovation projects. An RFID case study
A service science framework to enhance value creation in service innovation projects. An RFID case study
2013,
This paper describes an IT‐driven service innovation with an in‐depth...
Pricing of Wireless Services: Service Pricing vs. Traffic Pricing
Pricing of Wireless Services: Service Pricing vs. Traffic Pricing
2013,
As the ability to measure technology resource usage gets easier with increased...
The Impact and Implications of On-Demand Services on Market Structure
The Impact and Implications of On-Demand Services on Market Structure
2013,
This paper considers on‐demand services and its impact on market structure,...
Interdependencies in IT Infrastructure Services: Analyzing Service Processes for Optimal Incentive Design
Interdependencies in IT Infrastructure Services: Analyzing Service Processes for Optimal Incentive Design
2013,
Information technology (IT) infrastructure outsourcing arrangements involve multiple...
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