Keyword: service

Found 535 papers in total
Knowledge boundary spanning and productivity in information systems support community
Knowledge boundary spanning and productivity in information systems support community
2015,
An information systems (IS) support community represents a knowledge-intensive network...
End-of-Life Inventory Problem with Phaseout Returns
End-of-Life Inventory Problem with Phaseout Returns
2014,
We consider the service parts end‐of‐life inventory problem of a capital...
Service supply chain environmental performance evaluation using grey based hybrid MCDM approach
Service supply chain environmental performance evaluation using grey based hybrid MCDM approach
2015,
Contribution of service supply chains to economic growth is significant and recent...
Late customization strategy with service levels requirements
Late customization strategy with service levels requirements
2015,
We model the inventory‐service level trade‐off in delayed product...
Determinants of customer loyalty for home delivery
Determinants of customer loyalty for home delivery
2015,
The purpose of this study was to investigate the crucial factors, namely service...
E-service quality dimensions' effect on customers' willingness to buy: structural equation modelling approach
E-service quality dimensions' effect on customers' willingness to buy: structural equation modelling approach
2015,
In today's digital environment where no personal interaction with customers, to...
Assessment of upstream service quality of supply chain
Assessment of upstream service quality of supply chain
2015,
A basic supply chain consists of a focal firm with upstream and downstream business...
Improving Voting Systems through Service-Operations Management
Improving Voting Systems through Service-Operations Management
2014,
We apply service‐operations‐management concepts to improve the...
Developing a self-diagnostic framework for assessing service excellence
Developing a self-diagnostic framework for assessing service excellence
2015,
Service excellence describes a structured approach for providing excellent service...
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
2015,
Customers tend to measure the fairness of the service recovery provided by businesses...
Perceived barriers to e-commerce adoption in SMEs in developing countries: the case of travel agents in Egypt
Perceived barriers to e-commerce adoption in SMEs in developing countries: the case of travel agents in Egypt
2015,
Travel agents, the typical category of small and medium‐sized enterprises...
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India - an empirical study
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India - an empirical study
2015,
Banking sector offers excellent service to customers in order to sustain in the...
Service network design for an intermodal container network with flexible transit times and the possibility of using subcontracted transport
Service network design for an intermodal container network with flexible transit times and the possibility of using subcontracted transport
2015,
An intermodal container transportation network is being developed between Rotterdam...
Dynamic Pricing of New Services in Subscription Markets
Dynamic Pricing of New Services in Subscription Markets
2015,
We analyze the dynamic price discrimination strategies of a monopolist who offers new...
Capacity Sharing and Cost Allocation among Independent Firms with Congestion
Capacity Sharing and Cost Allocation among Independent Firms with Congestion
2015,
We analyze the benefit of production/service capacity sharing for a set of independent...
Towards a better understanding of strategic planning in service versus manufacturing firms
Towards a better understanding of strategic planning in service versus manufacturing firms
2015,
The extant literature is void of a scientific and robust explanation of the...
A data mining approach for estimating patient demand for mental health services
A data mining approach for estimating patient demand for mental health services
2015,
The ability to better estimate future demand for health services is a critical element...
Behind closed doors: the potential of lean management in safety audit services
Behind closed doors: the potential of lean management in safety audit services
2014,
The purpose of this study is to investigate the alignment of lean management with...
Simulation model of professional service personnel inventory
Simulation model of professional service personnel inventory
2014,
Supply chains are found in service organisations as well as in manufacturing. A common...
The effect of benchmarking procurement plan and after sales services on suppliers sales success in western region of Kingdom of Saudi Arabia
The effect of benchmarking procurement plan and after sales services on suppliers sales success in western region of Kingdom of Saudi Arabia
2014,
This study aims to adopt illusion for effect of benchmarking procurement plan and...
Periodic review inventory systems with a service level criterion
Periodic review inventory systems with a service level criterion
2014,
Full‐cost inventory models are mostly studied in the literature, whereas...
Comparative analysis of challenges of selection and recruitment system in two private and public sectors of Iran's petrochemical industry
Comparative analysis of challenges of selection and recruitment system in two private and public sectors of Iran's petrochemical industry
2014,
This study reports a comparative analysis of challenges of selection and recruitment...
Modelling without queues: adapting discrete-event simulation for service operations
Modelling without queues: adapting discrete-event simulation for service operations
2015,
Discrete‐event simulation (DES), which has largely grown out of modelling...
Evaluating the service requirements of Taiwanese international port distribution centres using IPA model based on fuzzy AHP
Evaluating the service requirements of Taiwanese international port distribution centres using IPA model based on fuzzy AHP
2014,
The purpose of this paper is to evaluate the service requirement of international port...
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