Article ID: | iaor201525569 |
Volume: | 13 |
Issue: | 1 |
Start Page Number: | 45 |
End Page Number: | 58 |
Publication Date: | Feb 2015 |
Journal: | Knowledge Management Research & Practice |
Authors: | Jonsson Anna |
Keywords: | service |
The aim of this paper is to develop our understanding of how knowledge is shared within a professional service firm. Insights from a 1‐year ethnographic study suggest that it is important to go beyond the ‘theoretical limitations’ of knowledge management in order to understand how to manage knowledge within a firm. From the analysis of how knowledge is shared in practice, three logics emerge that help us understand not only how, but also why knowledge is shared among professionals within a professional service firm. A conceptual framework regarding how to better understand sharing, handling and developing knowledge within an organization is discussed, and implications for managers and future research are outlined.