Keyword: service

Found 535 papers in total
zTrust: Adaptive Decentralized Trust Model for Quality of Service Selection in Electronic Marketplaces
zTrust: Adaptive Decentralized Trust Model for Quality of Service Selection in Electronic Marketplaces
2016,
We present an adaptive decentralized trust formalization well suited for electronic...
Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance
Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance
2015,
Many service firms deliver services via a mix of internally developed and delivered...
Note on ‘The Backroom Effect in Retail Operations’
Note on ‘The Backroom Effect in Retail Operations’
2015,
Eroglu et al. (2013) study a retailer with limited shelf capacity and a backroom. They...
Industrialization, Productivity and the Shift to Services and Information
Industrialization, Productivity and the Shift to Services and Information
2015,
All major world economies are exhibiting a shift from products to services in terms of...
Improving service quality through managing customer contact: case of airlines
Improving service quality through managing customer contact: case of airlines
2015,
Service products are consumed by customers as soon as they are produced and delivered....
Mathematical programming models for home healthcare service optimisation
Mathematical programming models for home healthcare service optimisation
2016,
In this paper, we address the home healthcare services problem in terms of routing and...
Developing a scale for service quality measurement in banks
Developing a scale for service quality measurement in banks
2016,
Socio‐cultural contexts determine different aspects of service quality;...
A decision support system for vendor selection and quota allocations using dependent and independent criteria
A decision support system for vendor selection and quota allocations using dependent and independent criteria
2016,
Vendor selection is one of the most important activities of a purchasing department....
The role of strategic human resource management (SHRM) impacting employee's performance through perceived organisational support in a manpower agency of international airlines at Chennai International Airport, Tamil Nadu, India - an empirical study
The role of strategic human resource management (SHRM) impacting employee's performance through perceived organisational support in a manpower agency of international airlines at Chennai International Airport, Tamil Nadu, India - an empirical study
2016,
Strategic human resource management is very important in order to gain competitive...
Service supply chain coordination factors: the case of Saudi Arabian hospitals
Service supply chain coordination factors: the case of Saudi Arabian hospitals
2016,
Service supply chain combines the management of information, processes, capacity,...
Performance measurement system in supply chain management: application in the service sector
Performance measurement system in supply chain management: application in the service sector
2016,
This study aims at proposing a performance measurement system (PMS) to...
Shift from product supply chain management to services supply chain management: a review
Shift from product supply chain management to services supply chain management: a review
2016,
Today service sector is the biggest contributor towards total income of the world...
A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
2016,
The purpose of this study is to present an integrated CFA‐FAHPTOPSIS...
Measuring service outcomes for adaptive preventive maintenance
Measuring service outcomes for adaptive preventive maintenance
2015,
The developed measure and control process form the basis for adaptive preventive...
Green Service: Construct Development and Measurement Validation
Green Service: Construct Development and Measurement Validation
2016,
Facing the growing concern of environmental impact, green service (GS) has emerged as...
Service Channel Choice for Supply Chain: Who is Better Off by Undertaking the Service?
Service Channel Choice for Supply Chain: Who is Better Off by Undertaking the Service?
2016,
In recent years, increasing interests have arisen in adding product value through the...
The impact of power structure on the retail service supply chain with an O2O mixed channel
The impact of power structure on the retail service supply chain with an O2O mixed channel
2016,
While the Internet has provided a new means for retailers to reach consumers, it has...
Risk management and coordination in service supply chains: information, logistics and outsourcing
Risk management and coordination in service supply chains: information, logistics and outsourcing
2016,
A service supply chain, which is a system formed by a network of suppliers, service...
The impact of operations competitive capabilities on the efficiency of mobile phone service providers in the Middle East region
The impact of operations competitive capabilities on the efficiency of mobile phone service providers in the Middle East region
2016,
The aim of this study is to identify the impact of operations competitive capabilities...
A sequential scheduling problem with impatient jobs
A sequential scheduling problem with impatient jobs
2015,
There are n customers that need to be served. Customer i will only wait in queue for...
A bi-criteria hybrid metaheuristic for analysing an integrated automotive supply chain
A bi-criteria hybrid metaheuristic for analysing an integrated automotive supply chain
2016,
The automotive industry is one of the most important manufacturing sectors in the...
The Dynamics of Pre- and Post-purchase Service and Consumer Evaluation of Online Retailers: A Comparative Analysis of Dissonance and Disconfirmation Models*
The Dynamics of Pre- and Post-purchase Service and Consumer Evaluation of Online Retailers: A Comparative Analysis of Dissonance and Disconfirmation Models*
2015,
This article explores the theoretical underpinnings of the dissonance framework in...
The impact of service design and process management on clinical quality: An exploration of synergetic effects
The impact of service design and process management on clinical quality: An exploration of synergetic effects
2015,
While service design and process management have received research attention in the...
The impact of multi-skilling on personnel scheduling in the service sector: a retail industry case
The impact of multi-skilling on personnel scheduling in the service sector: a retail industry case
2015,
Using personnel scheduling to reduce overstaffing and understaffing in a service...
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