Keyword: service

Found 535 papers in total
Change-point Detection in Phase I for Profiles with Binary Data and Random Predictors
Change-point Detection in Phase I for Profiles with Binary Data and Random Predictors
2016,
In some applications, the quality of a process must be characterized by a profile,...
Availability Evaluation and Sensitivity Analysis of a Mobile Backend-as-a-service Platform
Availability Evaluation and Sensitivity Analysis of a Mobile Backend-as-a-service Platform
2016,
Performance evaluation of mobile applications has received considerable attention as a...
Service Composition and Execution Plan Generation of Composite Semantic WEB Services Using Abductive Event Calculus
Service Composition and Execution Plan Generation of Composite Semantic WEB Services Using Abductive Event Calculus
2016,
Web Service composition is indispensable, as a single web service cannot satisfy the...
Measuring service quality perception of students in business schools
Measuring service quality perception of students in business schools
2016,
This paper attempts to identify the factors and develop a multidimensional and...
Try It, You’ll Like It–Or Will You? The Perils of Early Free-Trial Promotions for High-Tech Service Adoption
Try It, You’ll Like It–Or Will You? The Perils of Early Free-Trial Promotions for High-Tech Service Adoption
2016,
The proliferation of free trials for high‐tech services calls for a careful...
Deconstructing Computer Poets: Making Selected Processes Available as Services
Deconstructing Computer Poets: Making Selected Processes Available as Services
2017,
The article explores the potential of redefining as services a number of...
Optimal staffing in nonstationary service centers with constraints
Optimal staffing in nonstationary service centers with constraints
2016,
This paper considers optimal staffing in service centers. We construct models for...
Location decisions of inward FDI in sub-national regions of a host country: Service versus manufacturing industries
Location decisions of inward FDI in sub-national regions of a host country: Service versus manufacturing industries
2016,
Built on the differences between services and manufacturing sectors, this study...
Identify Important Factors for Service Simulation Experiments Using QFD
Identify Important Factors for Service Simulation Experiments Using QFD
2016,
Service design is a form of conceptual design, which involves the activity of planning...
How Do Customers Respond to Increased Service Quality Competition?
How Do Customers Respond to Increased Service Quality Competition?
2016,
When does increased service quality competition lead to customer defection? And, which...
Handle mergers and acquisitions with care: the fragility of trust between the IT-service provider and end-users
Handle mergers and acquisitions with care: the fragility of trust between the IT-service provider and end-users
2016,
Information technology (IT) implementation continues to be a challenging process for...
Service cooperation and marketing strategies of infomediary and online retailer with eWOM effect
Service cooperation and marketing strategies of infomediary and online retailer with eWOM effect
2016,
In contemporary electronic commerce, an infomediary displays electronic...
Defining the relationships between IT service management and IT service governance
Defining the relationships between IT service management and IT service governance
2016,
IT service provider organizations need both IT service management (ITSM) and IT...
Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment
Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment
2016,
Do service provider efforts to educate customers influence customer outcomes? We...
Service Systems with Slowdowns: Potential Failures and Proposed Solutions
Service Systems with Slowdowns: Potential Failures and Proposed Solutions
2015,
Many service systems exhibit service slowdowns when the system is congested. Our goal...
Optional services in a non-Markovian queue
Optional services in a non-Markovian queue
2017,
We study a single server queue with Poisson arrivals, two optional services following...
Designing a fuzzy approach for modelling the performance evaluation of education service providers
Designing a fuzzy approach for modelling the performance evaluation of education service providers
2017,
Faculty performance evaluation is an all‐time controversial issue. Especially,...
Building a comprehensive service supply chain conceptual framework: a step ahead, based on comparative analysis of previous frameworks
Building a comprehensive service supply chain conceptual framework: a step ahead, based on comparative analysis of previous frameworks
2017,
The purpose of the study is to build a comprehensive supply chain framework for...
Measuring the Benefit of Offering Auxiliary Services: Do Bag-Checkers Differ in Their Sensitivities to Airline Itinerary Attributes?
Measuring the Benefit of Offering Auxiliary Services: Do Bag-Checkers Differ in Their Sensitivities to Airline Itinerary Attributes?
2016,
When firms evaluate their service system design choices, there is typically more...
Production improvement techniques in process industries for adoption in mining: a comparative study
Production improvement techniques in process industries for adoption in mining: a comparative study
2016,
High profitability and customer satisfaction are of supreme importance for any...
Service differentiation in a single-period inventory model with numerous customer classes
Service differentiation in a single-period inventory model with numerous customer classes
2016,
We study critical‐level inventory‐management policies as means to...
Developing competitive advantage through tracking tools in service business: the case of a global industrial service supplier
Developing competitive advantage through tracking tools in service business: the case of a global industrial service supplier
2016,
This research is about the utilisation of tracking tools in maintenance resource...
Diffusion Limit of Fair Resource Control–Stationarity and Interchange of Limits
Diffusion Limit of Fair Resource Control–Stationarity and Interchange of Limits
2016,
We study a resource‐sharing network where each job requires the concurrent...
Household-Level Economies of Scale in Transportation
Household-Level Economies of Scale in Transportation
2016,
One of the fundamental concerns in the analysis of logistical systems is the...
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