Keyword: service

Found 535 papers in total
An evolving fuzzy inference system for extraction of rule set for planning a product‐service strategy
An evolving fuzzy inference system for extraction of rule set for planning a product‐service strategy
2017,
Manufacturing enterprises are collaborating among each other in manufacturing service...
Application placement in computer clustering in software as a service (SaaS) networks
Application placement in computer clustering in software as a service (SaaS) networks
2017,
One major service provided by cloud computing is Software as a Service (SaaS). As...
Trading Time in a Congested Environment
Trading Time in a Congested Environment
2017,
The first in, first out (FIFO) queue discipline respects the order of arrivals, but is...
Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty
Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty
2017,
We study server scheduling in multiclass service systems under uncertainty in the...
Time Reliability Measures in bus Transport Services from the Accurate use of Automatic Vehicle Location raw Data
Time Reliability Measures in bus Transport Services from the Accurate use of Automatic Vehicle Location raw Data
2017,
Archived automatic vehicle location (AVL) data are widely used in bus transportation,...
Inventory management under working capital constraints
Inventory management under working capital constraints
2017,
The objective of inventory management models is to determine effective policies for...
Modeling and Measuring the Consumer Activities Associated with Value Cocreation: An Exploratory Test in the Context of Education
Modeling and Measuring the Consumer Activities Associated with Value Cocreation: An Exploratory Test in the Context of Education
2017,
The goal of the current work is to introduce a model for the identification and...
The Dynamics of Consumer Engagement with Mobile Technologies
The Dynamics of Consumer Engagement with Mobile Technologies
2017,
While important insights about the customer engagement concept have been gleaned in...
An Experience-based Collaborative Service System Model
An Experience-based Collaborative Service System Model
2017,
Our aim in this paper is to develop a specialized model of service engagement in the...
Brand Experience and Emotional Attachment in Services: The Moderating Role of Gender
Brand Experience and Emotional Attachment in Services: The Moderating Role of Gender
2017,
Studies have acknowledged the importance of providing superior brand experience and...
Prioritisation of quality dimensions of after-sales technical services
Prioritisation of quality dimensions of after-sales technical services
2017,
The purpose of this study is to structure quality dimensions and houses of quality for...
Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case
Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case
2017,
The purpose of this research is to develop a research model to understand the...
An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty
An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty
2017,
This study aims to examine the influence of consumer‐perceived ethicality of a...
The Impact of a Discharge Holding Area on the Throughput of a Pediatric Unit
The Impact of a Discharge Holding Area on the Throughput of a Pediatric Unit
2017,
Hospital patients often move from one bed to another for both medical and nonmedical...
Bundled Payment vs. Fee-for-Service: Impact of Payment Scheme on Performance
Bundled Payment vs. Fee-for-Service: Impact of Payment Scheme on Performance
2017,
Healthcare reimbursements in the United States have been traditionally based on a...
Service Region Design for Urban Electric Vehicle Sharing Systems
Service Region Design for Urban Electric Vehicle Sharing Systems
2017,
Emerging collaborative consumption business models have shown promise in terms of both...
Optimal Network Design with End-to-End Service Requirements
Optimal Network Design with End-to-End Service Requirements
2017,
Long‐term planning for transportation, telecommunications, and other service...
Facility location under service level constraints for heterogeneous customers
Facility location under service level constraints for heterogeneous customers
2017,
We study the problem of locating service facilities to serve heterogeneous customers....
Scheduling of multi-class multi-server queueing systems with abandonments
Scheduling of multi-class multi-server queueing systems with abandonments
2017,
Many real‐world situations involve queueing systems in which customers may...
Microscopic Models and Network Transformations for Automated Railway Traffic Planning
Microscopic Models and Network Transformations for Automated Railway Traffic Planning
2017,
This article tackles the real‐world planning problem of railway operations....
Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis
Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis
2017,
This paper, motivated by a collaboration with a healthcare service provider, focuses...
Optimal Wave Release Times for Order Fulfillment Systems with Deadlines
Optimal Wave Release Times for Order Fulfillment Systems with Deadlines
2017,
Service performance of an order fulfillment system is mainly determined by how quickly...
Relational marketing in knowledge-intensive business services: an analysis of the computer services sector
Relational marketing in knowledge-intensive business services: an analysis of the computer services sector
2016,
This paper addresses the marketing approaches adopted by Knowledge‐Intensive...
Statistical Monitoring of Service Levels and Staffing Adjustments for Call Centers
Statistical Monitoring of Service Levels and Staffing Adjustments for Call Centers
2016,
Call centers are an indispensable part of many businesses, and their economic role is...
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