Keyword: service

Found 535 papers in total
The Moderating Role of Submarket Dynamics on the Product Customization‐Firm Survival Relationship
The Moderating Role of Submarket Dynamics on the Product Customization‐Firm Survival Relationship
2016,
In this paper, we examine how the provision of product customization services affects...
Understanding Online Hotel Reviews Through Automated Text Analysis
Understanding Online Hotel Reviews Through Automated Text Analysis
2016,
Customer reviews submitted at Internet travel portals are an important yet...
An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants
An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants
2016,
This paper examines the influence of customer‐facing technology in...
Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee
Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee
2016,
A growing amount of travel is booked through third‐party Internet booking sites...
Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts
Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts
2016,
In the marketplace, complimentary gifts can take the form of experiential elements...
United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach
United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach
2016,
The proliferation of online travel‐related content is changing how consumers...
Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision
Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision
2016,
The sustained success of variable pricing for revenue management (RM) is dependent on...
Software Evolution in Web-Service Ecosystems: A Game-Theoretic Model
Software Evolution in Web-Service Ecosystems: A Game-Theoretic Model
2016,
Service orientation is the prevalent paradigm for modular distributed systems, giving...
Loyalty and Profitability of VIP and Non-VIP Customers in the Banking Service Industry
Loyalty and Profitability of VIP and Non-VIP Customers in the Banking Service Industry
2016,
This study develops an integrated model from service‐profit‐chain model,...
A Systemic and Relational Approach to Pricing Services
A Systemic and Relational Approach to Pricing Services
2016,
Pricing is an integral part of any service engagement. Pricing as a part of an...
Categorizing Users of Cloud Services
Categorizing Users of Cloud Services
2016,
Many services, e.g., in education and research, have witnessed increased productivity...
Interactional Service Innovation with Social Media Users
Interactional Service Innovation with Social Media Users
2016,
The pervasive availability of social media is changing user interaction in service...
Institutional Complexity as a Driver for Innovation in Service Ecosystems
Institutional Complexity as a Driver for Innovation in Service Ecosystems
2016,
This paper extends research on innovation as institutional change within service...
Using Platforms to Pursue Strategic Opportunities in Service-Driven Manufacturing
Using Platforms to Pursue Strategic Opportunities in Service-Driven Manufacturing
2016,
Strategy research posits that in dynamic environments, firms must base their...
Smart Data Pricing: The Value of Shared Data Plans
Smart Data Pricing: The Value of Shared Data Plans
2016,
This paper studies a monopoly telecom operator’s decision on the adoption of...
Service Marketing and Adoption of Promotional Technology: A Qualitative Study
Service Marketing and Adoption of Promotional Technology: A Qualitative Study
2016,
This qualitative research used a grounded theory approach to better understand how...
Inventory Service Target in Quick Response Fashion Retail Supply Chains
Inventory Service Target in Quick Response Fashion Retail Supply Chains
2016,
Different fashion brands have different inventory service targets. To achieve the...
A Statistical Control Chart for Monitoring High-dimensional Poisson Data Streams
A Statistical Control Chart for Monitoring High-dimensional Poisson Data Streams
2017,
Multivariate count data are popular in the quality monitoring of manufacturing and...
Factors affecting the competitiveness of the Australian rail sector: a systems approach to improving service quality
Factors affecting the competitiveness of the Australian rail sector: a systems approach to improving service quality
2017,
The productivity of rail freight transport in Australia is hampered by various...
Triggered essential reviewing: the effect of technology affordances on service experience evaluations
Triggered essential reviewing: the effect of technology affordances on service experience evaluations
2016,
This paper responds to the recent call for understanding the nature and consequences...
Routing and Staffing When Servers Are Strategic
Routing and Staffing When Servers Are Strategic
2016,
Traditionally, research focusing on the design of routing and staffing policies for...
Exploring knowledge management implementation in large-sized service organizations ‐ Saudi Arabia as a case
Exploring knowledge management implementation in large-sized service organizations ‐ Saudi Arabia as a case
2016,
Whereas there is a growing literature that investigates knowledge management (KM) in...
Identity metamorphoses in digital disruption: a relational theory of identity
Identity metamorphoses in digital disruption: a relational theory of identity
2016,
Digital technologies have disrupted a variety of organizations; however, Information...
Customer self-service platform: the next practice for servitisation of manufacturing
Customer self-service platform: the next practice for servitisation of manufacturing
2016,
Servitisation is argued to be a differentiation strategy for manufacturers to achieve...
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