Keyword: decision theory

Found 516 papers in total
Team-level antecedents of individuals' knowledge networks
Team-level antecedents of individuals' knowledge networks
2004,
Individuals' knowledge networks are widely considered to contribute substantially to...
Confirmatory factor analysis of the end-user computing satisfaction instrument: Replication within an enterprise resource planning (ERP) Domain
Confirmatory factor analysis of the end-user computing satisfaction instrument: Replication within an enterprise resource planning (ERP) Domain
2004,
Over the past decade, organizations have made significant investments in enterprise...
Modeling network latency and parallel processing in distributed database design
Modeling network latency and parallel processing in distributed database design
2004,
The design of responsive distributed database systems is a key concern for information...
How software project risk affects project performance: an investigation of the dimensions of risk and an exploratory model
How software project risk affects project performance: an investigation of the dimensions of risk and an exploratory model
2005,
To reduce the high failure rate of software projects, managers need better tools to...
Measuring modularity-based manufacturing practices and their impact on mass customization capability: a customer-driven perspective
Measuring modularity-based manufacturing practices and their impact on mass customization capability: a customer-driven perspective
2005,
As uncertainty in markets and technology intensifies, more companies are adopting...
A comparison of arbitration procedures for risk-averse disputants
A comparison of arbitration procedures for risk-averse disputants
2005,
We propose an arbitration model framework that generalizes many previous quantitative...
Why total quality management programs do not persist: the role of management quality and implications for leading a total quality management transformation
Why total quality management programs do not persist: the role of management quality and implications for leading a total quality management transformation
2004,
Top-down total quality management (TQM) programs often fail to create deep and...
Evaluating the Deming management model of total quality in services
Evaluating the Deming management model of total quality in services
2005,
This article uses the Deming management model developed by Anderson et al. as an...
Linking perceived quality and customer satisfaction to store traffic and revenue growth
Linking perceived quality and customer satisfaction to store traffic and revenue growth
2005,
Effects of perceived merchandise and service quality, relative to competition, on...
Cross-training decisions in field services with three job types and server–job mismatch
Cross-training decisions in field services with three job types and server–job mismatch
2005,
To be cost-effective, field service managers must balance the high cost of machine...
Service businesses and productivity
Service businesses and productivity
2005,
The records of superior performance of selected service firms over many years suggest...
Adaptive versus proactive behavior in service recovery: the role of self-managing teams
Adaptive versus proactive behavior in service recovery: the role of self-managing teams
2005,
In this article, we develop a conceptual model of adaptive versus proactive recovery...
A mathematical model of service failure and recovery strategies
A mathematical model of service failure and recovery strategies
2005,
Understanding the nature of service failures and their impact on customer responses...
Satisfying and retaining customers through independent service representatives
Satisfying and retaining customers through independent service representatives
2005,
The degree of leverage possessed by manufacturers who outsource their customer service...
Ability of experience design elements to elicit emotions and loyalty behaviors
Ability of experience design elements to elicit emotions and loyalty behaviors
2005,
Experience design, an approach to create emotional connection with guests or customers...
A framework for facilitating sourcing and allocation decisions for make-to-order items
A framework for facilitating sourcing and allocation decisions for make-to-order items
2005,
This paper provides a fundamental building block to facilitate sourcing and allocation...
Quantity flexibility contracts: optimal decisions with information updates
Quantity flexibility contracts: optimal decisions with information updates
2005,
We study single and multiperiod quantity flexibility contracts involving one demand...
Restaurant revenue management at Chevys: determining the best table mix
Restaurant revenue management at Chevys: determining the best table mix
2005,
Revenue management has been used in a variety of industries and generally takes the...
Net-based customer service systems: evolution and revolution in Web site functionalities
Net-based customer service systems: evolution and revolution in Web site functionalities
2005,
Firms' Web sites are becoming an increasingly important component of their customer...
Neural network earnings per share forecasting models: a comparative analysis of alternative methods
Neural network earnings per share forecasting models: a comparative analysis of alternative methods
2005,
In this paper, we present a comparative analysis of the forecasting accuracy of...
Classification methods for random utility models with i.i.d. disturbances under the most probable alternative rule
Classification methods for random utility models with i.i.d. disturbances under the most probable alternative rule
2007,
In this paper random utility maximization based on maximization of correct...
Linear programming with fuzzy parameters: an interactive method resolution
Linear programming with fuzzy parameters: an interactive method resolution
2007,
This paper proposes a method for solving linear programming problems where all the...
Mean–range based distribution-free procedures to minimize ‘overage’ and ‘underage’ costs
Mean–range based distribution-free procedures to minimize ‘overage’ and ‘underage’ costs
2007,
We discuss several mean-range based distribution-free decision procedures to minimize...
Optimal pricing for information goods with piracy and saturation effect
Optimal pricing for information goods with piracy and saturation effect
2007,
We analyze the pricing decision of a firm selling a product for which there is a...
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