Journal: Decision Sciences

Found 600 papers in total
How software project risk affects project performance: an investigation of the dimensions of risk and an exploratory model
How software project risk affects project performance: an investigation of the dimensions of risk and an exploratory model
2005,
To reduce the high failure rate of software projects, managers need better tools to...
Measuring modularity-based manufacturing practices and their impact on mass customization capability: a customer-driven perspective
Measuring modularity-based manufacturing practices and their impact on mass customization capability: a customer-driven perspective
2005,
As uncertainty in markets and technology intensifies, more companies are adopting...
Neural network earnings per share forecasting models: a comparative analysis of alternative methods
Neural network earnings per share forecasting models: a comparative analysis of alternative methods
2005,
In this paper, we present a comparative analysis of the forecasting accuracy of...
A comparison of arbitration procedures for risk-averse disputants
A comparison of arbitration procedures for risk-averse disputants
2005,
We propose an arbitration model framework that generalizes many previous quantitative...
Why total quality management programs do not persist: the role of management quality and implications for leading a total quality management transformation
Why total quality management programs do not persist: the role of management quality and implications for leading a total quality management transformation
2004,
Top-down total quality management (TQM) programs often fail to create deep and...
Evaluating the Deming management model of total quality in services
Evaluating the Deming management model of total quality in services
2005,
This article uses the Deming management model developed by Anderson et al. as an...
Animation in user interfaces designed for decision support systems: the effects of image abstraction, transition, and interactivity on decision quality
Animation in user interfaces designed for decision support systems: the effects of image abstraction, transition, and interactivity on decision quality
1997,
This paper develops the idea of animation in user interfaces designed for decision...
Linking perceived quality and customer satisfaction to store traffic and revenue growth
Linking perceived quality and customer satisfaction to store traffic and revenue growth
2005,
Effects of perceived merchandise and service quality, relative to competition, on...
Mexican and Swedish managers' perceptions of the impact of EIS on organizational intelligence, decision making, and structure
Mexican and Swedish managers' perceptions of the impact of EIS on organizational intelligence, decision making, and structure
1999,
Although information technologies in business organizations around the world may be...
Cross-training decisions in field services with three job types and server–job mismatch
Cross-training decisions in field services with three job types and server–job mismatch
2005,
To be cost-effective, field service managers must balance the high cost of machine...
Service businesses and productivity
Service businesses and productivity
2005,
The records of superior performance of selected service firms over many years suggest...
Adaptive versus proactive behavior in service recovery: the role of self-managing teams
Adaptive versus proactive behavior in service recovery: the role of self-managing teams
2005,
In this article, we develop a conceptual model of adaptive versus proactive recovery...
A mathematical model of service failure and recovery strategies
A mathematical model of service failure and recovery strategies
2005,
Understanding the nature of service failures and their impact on customer responses...
Satisfying and retaining customers through independent service representatives
Satisfying and retaining customers through independent service representatives
2005,
The degree of leverage possessed by manufacturers who outsource their customer service...
Ability of experience design elements to elicit emotions and loyalty behaviors
Ability of experience design elements to elicit emotions and loyalty behaviors
2005,
Experience design, an approach to create emotional connection with guests or customers...
A framework for facilitating sourcing and allocation decisions for make-to-order items
A framework for facilitating sourcing and allocation decisions for make-to-order items
2005,
This paper provides a fundamental building block to facilitate sourcing and allocation...
Quantity flexibility contracts: optimal decisions with information updates
Quantity flexibility contracts: optimal decisions with information updates
2005,
We study single and multiperiod quantity flexibility contracts involving one demand...
Restaurant revenue management at Chevys: determining the best table mix
Restaurant revenue management at Chevys: determining the best table mix
2005,
Revenue management has been used in a variety of industries and generally takes the...
The emergence of hypertext and problem solving: an experimental investigation of accessing and using information from linear versus nonlinear systems
The emergence of hypertext and problem solving: an experimental investigation of accessing and using information from linear versus nonlinear systems
1997,
Past research suggests that problem solving and/or decision behavior can be altered...
Understanding the complexity of the model formulation process: a protocol analysis approach
Understanding the complexity of the model formulation process: a protocol analysis approach
1997,
Formulation of a model involves organization of certain elements of reality into an...
A heuristic algorithm for the capacitated multiple supplier inventory grouping problem
A heuristic algorithm for the capacitated multiple supplier inventory grouping problem
1996,
This paper presents and solves a model for the multiple supplier inventory grouping...
Comparing decision rules that incorporate customer diversion in perishable asset revenue management situations
Comparing decision rules that incorporate customer diversion in perishable asset revenue management situations
1996,
Most of the initial work on perishable asset revenue management situations assumed no...
Determining optimal advertising strategies: a Markov decision model approach
Determining optimal advertising strategies: a Markov decision model approach
1996,
This study falls in the class of models in which advertising wearout and the...
A comprehensive model for managing credit risk on home mortgage portfolios
A comprehensive model for managing credit risk on home mortgage portfolios
1996,
Managing credit risk in financial institutions requires the ability to forecast...
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