Journal: Service Science

Found 70 papers in total
Designing and Pricing Services Based on Customer‐Perceived Value: An Airline Company Feasibility Study
Designing and Pricing Services Based on Customer‐Perceived Value: An Airline Company Feasibility Study
2012,
We propose a new integrated model for pricing airline tickets that takes into account...
Editorial Column–Launching Service Science
Editorial Column–Launching Service Science
2012,
According to Dictionary.com , service is defined as ‘an act of helpful activity;...
Consumer Responses to Legal Music Download Services that Compete with Illegal Alternatives
Consumer Responses to Legal Music Download Services that Compete with Illegal Alternatives
2012,
Several legal music download services, including some that are free (e.g., Spotify),...
Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth
Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth
2012,
The mobile service ecosystem is in a state of fundamental and rapid transformation....
A Cointegration Model with Structure Breaks for Customer Migration Analysis
A Cointegration Model with Structure Breaks for Customer Migration Analysis
2012,
As new technologies, products, and services emerge, consumers actively or passively...
Enterprise Transformation to Enable University–Industry Collaboration: A Case Study in Complexity and Usability
Enterprise Transformation to Enable University–Industry Collaboration: A Case Study in Complexity and Usability
2012,
Enterprises need to make continuous fundamental transformations–such as...
Nonfixed Retirement Age for University Professors: Modeling Its Effects on New Faculty Hires
Nonfixed Retirement Age for University Professors: Modeling Its Effects on New Faculty Hires
2012,
We model the set of tenure‐track faculty members at a university as a queue,...
Value Cocreation in Service Platform Business Models
Value Cocreation in Service Platform Business Models
2012,
This conceptual paper aims to connect the concept of service platform business models...
How Can Achievement Induce Loyalty? A Combination of the Goal‐Setting Theory and Flow Theory Perspectives
How Can Achievement Induce Loyalty? A Combination of the Goal‐Setting Theory and Flow Theory Perspectives
2012,
The motivation theory has identified achievement as a critical factor for online game...
Planning for an Aging Fleet of Shuttle Vehicles with Simulation
Planning for an Aging Fleet of Shuttle Vehicles with Simulation
2012,
San Francisco State University operates a small but aging fleet of shuttle vehicles...
Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View
Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View
2012,
This article explores a service‐dominant (S‐D) logic,...
Metamodel for Service Analysis and Design Based on an Operational View of Service and Service Systems
Metamodel for Service Analysis and Design Based on an Operational View of Service and Service Systems
2012,
This paper presents a metamodel that addresses service system analysis and design...
Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk‐Averse Players
Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk‐Averse Players
2012,
We study the service commitment strategy and pricing decisions in a...
Multilevel Simulations of Health Delivery Systems: A Prospective Tool for Policy, Strategy, Planning, and Management
Multilevel Simulations of Health Delivery Systems: A Prospective Tool for Policy, Strategy, Planning, and Management
2012,
Computer simulations are effective tools for addressing enterprise transformation in...
E‐procurement Service Provider Selection–An Analytic Network Process‐Based Group Decision‐Making Approach
E‐procurement Service Provider Selection–An Analytic Network Process‐Based Group Decision‐Making Approach
2012,
E‐procurement is used by companies as a tool to reduce procurement costs, bring...
Marketing Managers' Perceptions of Value Cocreation
Marketing Managers' Perceptions of Value Cocreation
2013,
Cocreation of value is a key construct in service science and the...
A Process Flow‐Based Framework for Nurse Demand Estimation
A Process Flow‐Based Framework for Nurse Demand Estimation
2013,
The nursing shortage in the United States poses a serious problem to hospitals, given...
Adaptive Smoothed Functional Algorithms for Optimal Staffing Levels in Service Systems
Adaptive Smoothed Functional Algorithms for Optimal Staffing Levels in Service Systems
2013,
Service systems are people‐centric. The service providers employ a large...
Optimal Return Service Charging Policy for a Fashion Mass Customization Program
Optimal Return Service Charging Policy for a Fashion Mass Customization Program
2013,
Mass customization (MC) service is a pertinent industrial practice in the fashion...
Green Service Practices: Performance Implications and the Role of Environmental Management Systems
Green Service Practices: Performance Implications and the Role of Environmental Management Systems
2013,
Research on the effects of environmental management has largely neglected the...
The Impact of Health Service Provider Agreeableness on Care Quality Variation
The Impact of Health Service Provider Agreeableness on Care Quality Variation
2012,
Variation of customer‐perceived care quality may trigger customer complaints,...
Determining the Priority of Critical Service Attributes: An Integrated Model and an Empirical Case Study in the Higher Education Sector
Determining the Priority of Critical Service Attributes: An Integrated Model and an Empirical Case Study in the Higher Education Sector
2012,
Today, higher education institutions (HEIs) are realizing the significance of...
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