Journal: Service Science

Found 70 papers in total
Loyalty and Profitability of VIP and Non-VIP Customers in the Banking Service Industry
Loyalty and Profitability of VIP and Non-VIP Customers in the Banking Service Industry
2016,
This study develops an integrated model from service‐profit‐chain model,...
A Systemic and Relational Approach to Pricing Services
A Systemic and Relational Approach to Pricing Services
2016,
Pricing is an integral part of any service engagement. Pricing as a part of an...
Commentary–Lessons from Nature: Enhancing the Adaptable Potential of Service Ecosystems
Commentary–Lessons from Nature: Enhancing the Adaptable Potential of Service Ecosystems
2016,
Organisms and species have evolved through adaptation and extinction for over a...
Categorizing Users of Cloud Services
Categorizing Users of Cloud Services
2016,
Many services, e.g., in education and research, have witnessed increased productivity...
Asymmetric Bertrand-Edgeworth-Chamberlin Competition with Linear Demand: A Pediatric Vaccine Pricing Model
Asymmetric Bertrand-Edgeworth-Chamberlin Competition with Linear Demand: A Pediatric Vaccine Pricing Model
2016,
Pricing strategies in the U.S. pediatric vaccines market are studied using a...
The Role of Collaboration in Service Innovation Across Manufacturing and Service Sectors
The Role of Collaboration in Service Innovation Across Manufacturing and Service Sectors
2016,
This study empirically demonstrates the impact of service innovation on innovation...
Underpinnings of User Participation in Service Provider‐Hosted Online Communities
Underpinnings of User Participation in Service Provider‐Hosted Online Communities
2016,
The recent emergence of social media‐based brand communities is seen as an...
Triadic Value Propositions: When It Takes More Than Two to Tango
Triadic Value Propositions: When It Takes More Than Two to Tango
2016,
Value propositions are reciprocal resource‐integration promises and value...
Interactional Service Innovation with Social Media Users
Interactional Service Innovation with Social Media Users
2016,
The pervasive availability of social media is changing user interaction in service...
Institutional Complexity as a Driver for Innovation in Service Ecosystems
Institutional Complexity as a Driver for Innovation in Service Ecosystems
2016,
This paper extends research on innovation as institutional change within service...
Stakeholder Integration for Service Innovation in German Medium-Sized Enterprises
Stakeholder Integration for Service Innovation in German Medium-Sized Enterprises
2016,
This multiple case study explores stakeholder integration as a multidimensional...
Using Platforms to Pursue Strategic Opportunities in Service-Driven Manufacturing
Using Platforms to Pursue Strategic Opportunities in Service-Driven Manufacturing
2016,
Strategy research posits that in dynamic environments, firms must base their...
Smart Data Pricing: The Value of Shared Data Plans
Smart Data Pricing: The Value of Shared Data Plans
2016,
This paper studies a monopoly telecom operator’s decision on the adoption of...
Commentary–Smart Service Systems: Bridging the Silos
Commentary–Smart Service Systems: Bridging the Silos
2016,
To strengthen service science as an academic discipline, we need to bridge...
Cloud Computing Operations Research
Cloud Computing Operations Research
2013,
This paper argues that the cloud computing industry faces many decision problems where...
Predicting Purchase Timing, Product Choice, and Purchase Amount for a Firm's Adoption of a Radically Innovative Information Technology: An Analysis of Cloud Computing Services
Predicting Purchase Timing, Product Choice, and Purchase Amount for a Firm's Adoption of a Radically Innovative Information Technology: An Analysis of Cloud Computing Services
2013,
Cloud computing is a radically innovative information technology (IT) that has been...
Building Energy Performance Analytics on Cloud as a Service
Building Energy Performance Analytics on Cloud as a Service
2013,
Reducing energy consumption, improving energy efficiency, and reducing greenhouse gas...
Modeling and Economic Analysis of the Cloud Brokering Platform Under Uncertainty: Choosing a Risk/Profit Trade‐off
Modeling and Economic Analysis of the Cloud Brokering Platform Under Uncertainty: Choosing a Risk/Profit Trade‐off
2013,
This paper develops models for the analysis of a cloud brokering platform under...
The Dark Side of Using Emergencies in Direct Marketing Campaigns for Blood Donation Services
The Dark Side of Using Emergencies in Direct Marketing Campaigns for Blood Donation Services
2013,
In this research paper, we investigate whether direct marketing campaigns that rely on...
A Model for Estimating Productivity in Service Systems
A Model for Estimating Productivity in Service Systems
2013,
In this paper, we introduce a new model of a technology function that describes the...
An Economic Order Quantity Model for Nonconforming Quality Products
An Economic Order Quantity Model for Nonconforming Quality Products
2012,
The inventory literature is replete with claims on business strategy to maximize...
A Concept Generation Support System for Product‐Service System Development
A Concept Generation Support System for Product‐Service System Development
2012,
A product‐service system (PSS) is a novel type of business model that...
The Influence of After‐Sales Service Determinants on Brand Loyalty Within the Premium Automotive Industry: An Empirical Comparison of Three Countries
The Influence of After‐Sales Service Determinants on Brand Loyalty Within the Premium Automotive Industry: An Empirical Comparison of Three Countries
2012,
This study examines the influence of after‐sales service determinants on brand...
Magnified Effects of Changes in NIH Research Funding Levels
Magnified Effects of Changes in NIH Research Funding Levels
2012,
What happens within the university‐based research enterprise when a federal...
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