Article ID: | iaor20125876 |
Volume: | 4 |
Issue: | 3 |
Start Page Number: | 218 |
End Page Number: | 235 |
Publication Date: | Sep 2012 |
Journal: | Service Science |
Authors: | Alter Steven |
Keywords: | metamodels |
This paper presents a metamodel that addresses service system analysis and design based on an operational view of service that traverses and integrates three essential layers: service activities, service systems, and value constellations. The metamodel's service‐in‐operation perspective and underlying premises diverge from a view of service systems as systems of economic exchange that has appeared a number of times in the journal