Journal: Service Science

Found 70 papers in total
Modeling and Measuring the Consumer Activities Associated with Value Cocreation: An Exploratory Test in the Context of Education
Modeling and Measuring the Consumer Activities Associated with Value Cocreation: An Exploratory Test in the Context of Education
2017,
The goal of the current work is to introduce a model for the identification and...
The Dynamics of Consumer Engagement with Mobile Technologies
The Dynamics of Consumer Engagement with Mobile Technologies
2017,
While important insights about the customer engagement concept have been gleaned in...
An Experience-based Collaborative Service System Model
An Experience-based Collaborative Service System Model
2017,
Our aim in this paper is to develop a specialized model of service engagement in the...
Determining Service Value: Exploring the Link Between Value Creation and Service Evaluation
Determining Service Value: Exploring the Link Between Value Creation and Service Evaluation
2017,
Starting from the evolution of the service‐dominant logic and critiques...
Brand Experience and Emotional Attachment in Services: The Moderating Role of Gender
Brand Experience and Emotional Attachment in Services: The Moderating Role of Gender
2017,
Studies have acknowledged the importance of providing superior brand experience and...
Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program
Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program
2017,
Money‐back guarantee (MBG) is a well‐known service offered by many...
Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case
Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case
2017,
The purpose of this research is to develop a research model to understand the...
An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty
An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty
2017,
This study aims to examine the influence of consumer‐perceived ethicality of a...
The Impact of a Discharge Holding Area on the Throughput of a Pediatric Unit
The Impact of a Discharge Holding Area on the Throughput of a Pediatric Unit
2017,
Hospital patients often move from one bed to another for both medical and nonmedical...
Impact of Service Value on Satisfaction and Repurchase Intentions in Business-to-Business Cloud Computing
Impact of Service Value on Satisfaction and Repurchase Intentions in Business-to-Business Cloud Computing
2017,
Businesses are starting to use several cloud computing services, but we do not know...
Service Marketing and Adoption of Promotional Technology: A Qualitative Study
Service Marketing and Adoption of Promotional Technology: A Qualitative Study
2016,
This qualitative research used a grounded theory approach to better understand how...
Inventory Service Target in Quick Response Fashion Retail Supply Chains
Inventory Service Target in Quick Response Fashion Retail Supply Chains
2016,
Different fashion brands have different inventory service targets. To achieve the...
Understanding Online Shopping Adoption in India: Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) With Perceived Risk Application
Understanding Online Shopping Adoption in India: Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) With Perceived Risk Application
2016,
The purpose of this research is to analyze perceived risk and drivers of online...
Implementing Service Innovations in European Hotels
Implementing Service Innovations in European Hotels
2016,
This paper examines the impact of postadoption innovation implementation strategies on...
Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry
Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry
2016,
We explore the role of service coproduction factors, including service level, service...
Testing Service Innovation: A Methodological Review of Video Experiments
Testing Service Innovation: A Methodological Review of Video Experiments
2016,
Experimenting with and testing new or improved service designs is often a challenging...
Understanding Online Hotel Reviews Through Automated Text Analysis
Understanding Online Hotel Reviews Through Automated Text Analysis
2016,
Customer reviews submitted at Internet travel portals are an important yet...
An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants
An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants
2016,
This paper examines the influence of customer‐facing technology in...
Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee
Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee
2016,
A growing amount of travel is booked through third‐party Internet booking sites...
Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts
Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts
2016,
In the marketplace, complimentary gifts can take the form of experiential elements...
United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach
United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach
2016,
The proliferation of online travel‐related content is changing how consumers...
Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision
Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision
2016,
The sustained success of variable pricing for revenue management (RM) is dependent on...
Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value
Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value
2016,
Although previous studies have documented a positive link between traditional media...
Software Evolution in Web-Service Ecosystems: A Game-Theoretic Model
Software Evolution in Web-Service Ecosystems: A Game-Theoretic Model
2016,
Service orientation is the prevalent paradigm for modular distributed systems, giving...
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