Article ID: | iaor20132492 |
Volume: | 5 |
Issue: | 1 |
Start Page Number: | 69 |
End Page Number: | 84 |
Publication Date: | Mar 2013 |
Journal: | Service Science |
Authors: | Wong Chee Yew, Boon-itt Sakun, Wong Christina W Y |
Keywords: | geography & environment |
Research on the effects of environmental management has largely neglected the importance of green service practices and their impact on environmental protection and cost reduction. There is also little knowledge on how service‐oriented firms may leverage their efforts in providing green services to achieve performance improvement through their existing environmental management system (EMS). Grounded in the natural resource‐based view in conjunction with the contingency theory, we develop a model linking two key green service practices,