Journal: International Journal of Services and Operations Management

Found 555 papers in total
Balancing efficiency and competitiveness in outsourcing decisions
Balancing efficiency and competitiveness in outsourcing decisions
2009,
In today's highly competitive market and rapidly changing economy, businesses must...
Inventory decision models with competition existing between two parallel supply chains
Inventory decision models with competition existing between two parallel supply chains
2009,
When the retailer of one supply chain is out of stock, his customers are likely, with...
Hybrid lot‐size coordination in a single‐manufacturer‐multiple‐retailer system
Hybrid lot‐size coordination in a single‐manufacturer‐multiple‐retailer system
2009,
The growth of Business‐to‐Business (B2B) e‐commerce may...
An integrated approach to design and analysis of lean manufacturing system: a perspective of lean supply chain
An integrated approach to design and analysis of lean manufacturing system: a perspective of lean supply chain
2009,
The objective of this research is to provide an integrated approach to the design and...
Service quality monitoring by performance indicators: a proposal for a structured methodology
Service quality monitoring by performance indicators: a proposal for a structured methodology
2009,
The evaluation of service quality is usually carried out using a suitable set of...
Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt
Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt
2009,
Improving the quality of Egyptian tourist destinations is essential in satisfying...
Supply chain flexibility: a state‐of‐the‐art survey
Supply chain flexibility: a state‐of‐the‐art survey
2009,
Supply Chain Flexibility (SCF) is a complex, dynamic and multifaceted...
An improved metaheuristic approach for solving the machine loading problem in flexible manufacturing systems
An improved metaheuristic approach for solving the machine loading problem in flexible manufacturing systems
2009,
Production planning in Flexible Manufacturing Systems (FMSs) requires...
Optimal service policies under learning effects
Optimal service policies under learning effects
2008,
For high‐value workforces in service organisations such as call centres,...
An empirical examination of advanced manufacturing technology and sourcing practices in developing manufacturing flexibilities
An empirical examination of advanced manufacturing technology and sourcing practices in developing manufacturing flexibilities
2008,
Manufacturing flexibility is widely recognised as a critical component to achieving a...
The management of service innovation: an empirical investigation
The management of service innovation: an empirical investigation
2008,
The primary objectives of this study were to analyse the role of innovations in the...
Assuring quality at the source with varying worker skills: economic justification of the online repair policy
Assuring quality at the source with varying worker skills: economic justification of the online repair policy
2008,
Traditionally, quality control on an assembly line has been conducted by quality...
The level of service quality in the mobile telephony sector: the case of Mauritius
The level of service quality in the mobile telephony sector: the case of Mauritius
2008,
Competition has prompted firms to be more concerned with the quality of their service...
Evaluation of world‐class manufacturing systems: a case of Indian automotive industries
Evaluation of world‐class manufacturing systems: a case of Indian automotive industries
2008,
Many industries are implementing World‐Class Manufacturing (WCM)...
A reliability-driven preventive maintenance scheduling problem
A reliability-driven preventive maintenance scheduling problem
2008,
In this study, we investigate the Preventive Maintenance (PM) schedules for a system...
Evaluation of hierarchical forecasting for substitutable products
Evaluation of hierarchical forecasting for substitutable products
2008,
This paper addresses hierarchical forecasting in a production planning environment....
The manufacturer's response to stock-outs in a single manufacturer–retailer channel
The manufacturer's response to stock-outs in a single manufacturer–retailer channel
2008,
Product unavailability is a common problem in supply chains with stochastic...
Identifying and evaluating unexpected events as sources of supply chain risk
Identifying and evaluating unexpected events as sources of supply chain risk
2008,
To address risk during Supply Chain (SC) operations, it is required to identify and...
Business-to-business online reverse auctions: a literature review and a call for research
Business-to-business online reverse auctions: a literature review and a call for research
2008,
Business-to-Business online reverse auctions are one of the major competitive...
Supply chain design of an electronic industry incorporating time compression
Supply chain design of an electronic industry incorporating time compression
2008,
The overriding objective of this present work is to design and analyse the supply...
Development of an Analytic Hierarchy Process with Quality Function Deployment (AHP-QFD) framework for designing a tourism product
Development of an Analytic Hierarchy Process with Quality Function Deployment (AHP-QFD) framework for designing a tourism product
2008,
A tourism product, characterised by its non-amenability to uniform product...
Cost management practices for supply chain management: an exploratory analysis
Cost management practices for supply chain management: an exploratory analysis
2008,
Cost management within a supply chain management (SCM) domain has lately received a...
CLASH: a heuristic to solve vehicle routing problems with delivery, pick-up and time windows
CLASH: a heuristic to solve vehicle routing problems with delivery, pick-up and time windows
2007,
This paper presents a multistage heuristic to solve a vehicle routing problem with...
Egypt as a macro-tourist destination: tourism services quality and positioning
Egypt as a macro-tourist destination: tourism services quality and positioning
2007,
This paper attempts to evaluate the overall views of inbound tourists about Egypt as a...
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